2018 Jeep Grand Cherokee seats & seat belts problems

Related recalls

No recalls on file.

What owners say

1. Filed Sep 1, 2026FLSeats & Seat Belts

   In approximately early to mid-August 2026, I was driving my 2018 Jeep Grand Cherokee at approximately 40 mph when the passenger-side Active Head Restraint (AHR) suddenly deployed without any collision, rear impact, or other event that should have caused it to deploy. There was no passenger in the seat at the time, so fortunately no one was struck or injured. The vehicle had approximately 55,179 miles at the time of the incident. Its current mileage is 55,279 miles. Following…

   NHTSA complaint #11761413 · source
2. Filed Jun 10, 2026FLAirbagsOther / UnknownSeats & Seat Belts

   While driving my 2018 Jeep Grand Cherokee Limited 4x2, the driver side Active Head Restraint deployed without any collision, rear impact, crash, or other triggering event. There was a sudden loud bang directly behind my head, which startled me and created an immediate safety distraction while the vehicle was in motion. I did not know what had happened at the time. The head restraint remains deployed/open and cannot be reset. The vehicle was not involved in a crash, there was…

   NHTSA complaint #11743217 · source
3. Filed May 22, 2026TXAirbagsSeats & Seat Belts

   The active head restraint on my driver seat deployed and pushed my head forward suddenly. I could not push my head back into position. This happened while driving on the evening of May 3. I have a 2018 Jeep Grand Cherokee Laredo. I was not able to reset the head rest position. I took the vehicle to the dealership. They said that the whole headrest needed to be replaced. It could not be reset because the molded plastic piece was degraded. From a search online this appears to…

   NHTSA complaint #11739582 · source
4. Filed Apr 21, 2026NCElectrical SystemSeats & Seat Belts

   Electrical goes crazy when driving and parked , radio comes on, switches from AC to heat , on its own , calls people in my contact list , calls 911, screens goes blank at times , flashes on and off , heated seat on driver side gets way to hot , passenger seat ok so far , headlight keeps going out on passenger side fails to get it off heated seats at times or it freezes, it jumps from defrost to vent to floor , heat to AC , have to turn on AC when it rains to keep windows…

   NHTSA complaint #11732862 · source
5. Filed Mar 1, 2026FLSeats & Seat Belts

   To Whom It May Concern, I am writing to formally report a serious safety defect regarding the Active Head Restraint (AHR) system in my vehicle. On 11/28/25 the headrest deployed spontaneously while I was operating the vehicle. Incident Details: • No Collision: There was no impact, collision, or sudden braking event that would trigger a safety deployment. • Safety Risk: The forceful deployment occurred without warning, striking me in the back of the head. • System Failure:…

   NHTSA complaint #11721296 · source
6. Filed Dec 5, 2025CASeats & Seat Belts

   8/2023 one rear seat belt would no longer retract. The problem was reproduced by the service center and they replaced the rear seat belt. 10/2025 the same rear seat belt would no longer retract and 11/2025 the other rear seat belt would no longer retract. Brought into Jeep dealer and they verified there are no obstructions affecting the seat belt and they are no operating as intended. They replaced both rear seat belts in 12/2025.

   NHTSA complaint #11703268 · source
7. Filed Nov 18, 2025FLSeats & Seat Belts

   While driving on I-95 on 11/14/25, the passenger headrest suddenly and unexpectedly exploded forward with great force while I was sitting in the seat. We were not in an accident or collision. The headrest is now push so far forward that it pushes my face down toward my chest. We cannot reset the head rest to its original position and there is some broken plastic inside the headrest mechanism. A warranty extension has been issued for this known problem with 2014-2018 Jeep…

   NHTSA complaint #11700044 · source
8. Filed Oct 27, 2025UTAirbagsSeats & Seat Belts

   My passenger headrest is coming apart spontaneously. It has an active airbag system. Apparently my vin is just outside a known recall range. I have called Jeep and the dealership, both stated i needed to report to NHTSA. The Jeep will be serviced tomorrow at the dealership for diagnosis and repairs.

   NHTSA complaint #11695718 · source
9. Filed Oct 21, 2025ORElectrical SystemOther / UnknownSeats & Seat Belts

   I have videos, but my cars electrical system keeps glitching, It will turn my heated seats on to the pint they burn me, it connects to my phone and will randomly call anyone in my contacts, it changes radio stations, messes with my automatic start, took my traction control off and does this on a regular basis. I had this system fixed in March of 2023 just after I bought the car but it’s already doing it again. It also will randomly just cut off when I’m driving and then will…

   NHTSA complaint #11694820 · source
10. Filed Oct 6, 202570,000 miSCSeats & Seat Belts

    The contact owns a 2018 Jeep Grand Cherokee. The contact stated that while sitting at a stoplight, there was a loud pop on the interior of the vehicle. After a visual inspection, the contact became aware that the front passenger’s side seat active head restraint had deployed unintendedly. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the active head restraint. The vehicle was not repaired. The manufacturer was not…

    NHTSA complaint #11691651 · source
11. Filed Sep 9, 2025KYSeats & Seat Belts

    Drivers head rest has a whiplash protection, the headrest exploded and there was no impact, accident, literally just pulling into the target parking lot. The front of the headrest hit the back of my head while I was driving which was unsafe and painful. The noise it made was also extremely loud and occurred right in my ear which was frightening. I have not sought out for help on this issue or had it looked at, but online i was checking for a recall and I saw many others have…

    NHTSA complaint #11685935 · source
12. Filed Aug 27, 2025WYSeats & Seat Belts

    My active head rest internal plastic clips that hold the headrest from releasing randomly broke. The headrest propelled forward while driving almost causing an accident. I looked in the headrest and the retaining clips broke without a cause event. I've liked online at threads and this is incredibly common in the grand cherokee

    NHTSA complaint #11683510 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology