2017 Mazda CX-5 problems, complaints & recalls

2017 Mazda CX-5 recalls (1)

• Recall 17V744000Nov 21, 20171,076 vehicles
  ELECTRICAL SYSTEM:WIRING · TRAILER HITCHES

  Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.

  Risk: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.

  Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.

Recent 2017 Mazda CX-5 complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Oct 7, 2026NYFuel, Hybrid & EV Propulsion

   My car started to smell like gas. I brought it to a shop and there was a leak in my high pressure pump in which the gas was leaking on to my engine. I paid $1600 to have this replaced and there is only 88,000 miles on the car.

   NHTSA complaint #11769737 · source
2. Filed Jun 30, 2026OHElectrical System

   The radio is uncontrollable by driver. The radio the self dial from Bluetooth. Even if not connected, the radio surprises this driver by playing the radio unexpectedly at the highest rate. Due to the buttons not working, driver cannot turn down the radio causing safety concerns for being scared and distracted. There are no warnings. Mazda is unwilling to assess without pay.

   NHTSA complaint #11747415 · source
3. Filed Jun 28, 2026NCElectrical System

   There is a consistent issue with the “ghost touch“ and the electrical system so when you’re going down the road, the musical will change. The music will blast up or down randomly it’ll get stuck and it’s very distracting. It will hang up on people while you’re having a conversation through the car phone. This was a recall for Mazda 2014 through 2016 and they need to extend it because it was still happening with my 2017. This is my first experience with Mazda and it has not…

   NHTSA complaint #11746990 · source
4. Filed May 30, 2026TXElectrical System

   Infotainment system randomly makes its own selections. Turns volume up and down, changes settings, changes stations... etc. Anything that can be controlled on the screen is at risk of being randomly hijacked. Once, my drivers assist volume was unexpectedly turned to full blast and randomly shouted "navigation assistant will be at this volume. " I jumped so badly I actually could have crashed if I hadn't been at a light.

   NHTSA complaint #11741077 · source
5. Filed May 22, 202692,000 miOHEngine

   The contact owns a 2017 Mazda CX-5. While driving the vehicle, the engine overheat warning suddenly illuminated on the dashboard cluster panel. The contact pulled over immediately, restarted the engine, and coasted the vehicle to a local, independent mechanic shop. The independent mechanic diagnosed the issue as a blown head gasket. For a secondary inspection, the vehicle was transported to an authorized Mazda dealership. Dealership technicians determined that the engine…

   NHTSA complaint #11739578 · source
6. Filed May 21, 2026NMAirbags

   Last week, the airbag warning light illuminated on my dashboard. Please be aware that this marks the fourth occurrence of this issue. Each time I bring the vehicle to the dealership, they provide a different explanation, and I am required to cover the repair costs. I have been informed that the vehicles were manufactured with a defect, causing the wiring harness to corrode at the junction where the temperature sensor connects to the engine, which measures the coolant…

   NHTSA complaint #11739407 · source
7. Filed Mar 16, 2026COTransmission & Drivetrain

   My car only has 65k miles on it and the rear differential failed and needs to be replaced. I am seeing this posted online by many Mazda CX-5 owners well under the mileage this typically happenes but out of the warranty period. Mazda should start a recall or compensate owners for this. its never been in an accident simply a commuter car used around town

   NHTSA complaint #11724653 · source
8. Filed Mar 5, 2026VAElectrical SystemSeats & Seat Belts

   During a one-hour car ride, the front passenger side seat heater burned a hole through the seat, damaging my wife's skirt and leaving a hole in the upholstery. The overheating definitely originated within the seat. We immediately turned the seat heater off and have not used it since. It could have started a fire, which is very scary, or burned my wife, which is a serious safety risk. This issue has been mentioned by other Mazda owners, but I cannot find any recall reports.…

   NHTSA complaint #11722180 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 10, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology