Recall 20V191000: 2019–2020 Chrysler Pacifica, 2019 Dodge Challenger, 2019–2020 Dodge Durango +8 more
Updated from NHTSA data · How we count
- Report date
- Sep 10, 2020
- Vehicles affected
- 319,610
- Models
- 11
- Initiated by
- Manufacturer
The problem
Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."
The risk
The lingering rearview image can distract the driver, increasing the risk of a crash.
The fix
Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.
Notes
Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
Affected vehicles
- 2019 Chrysler Pacifica
- 2020 Chrysler Pacifica
- 2019 Dodge Challenger
- 2019 Dodge Durango
- 2020 Dodge Durango
- 2020 Jeep Cherokee
- 2020 Jeep Gladiator
- 2019 Jeep Grand Cherokee
- 2020 Jeep Grand Cherokee
- 2019 Jeep Renegade
- 2020 Jeep Renegade
- 2019 Jeep Wrangler
- 2020 Jeep Wrangler
- 2019 Ram 1500
- 2020 Ram 1500
- 2019 Ram 2500
- 2020 Ram 2500
- 2019 Ram 3500
- 2020 Ram 3500
Details
- NHTSA campaign
- 20V191000
- Manufacturer campaign
- W30-W37
- Manufacturer
- Chrysler (FCA US LLC)
- Owner letters
- Apr 27, 2020
- Components
- Back over prevention: sensing system: camera (Driver Assistance & Safety Tech)
Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.
Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology