2020 Jeep Grand Cherokee problems, complaints & recalls

Updated from NHTSA data · How we count

Owners have filed 239 complaints with NHTSA about the 2020 Jeep Grand Cherokee, most often about electrical system. There are 3 recalls for this model year.

Complaints
239
Recalls
3
Crashes
23
Fires
5
Injuries
13
Median mileage
13,135 mi
at time of problem

Key facts

  • Electrical System is the most-reported problem area, named in 73 of 239 complaints (31%).
  • Engine (56) and transmission & drivetrain (39) follow.
  • Half of the complaints that list mileage happened before 13,135 mi.
  • Owners reported 23 crashes, 5 fires and 13 injuries.
  • The 2020 Jeep Grand Cherokee has 3 recalls on file.
  • NHTSA has opened 1 defect investigation covering this vehicle.
  • It ranks 9th of 22 Jeep Grand Cherokee model years by our severity-weighted complaint score (1st = worst).
  • That is 30% fewer complaints than the 2019 model year (342).

2020 Jeep Grand Cherokee problems by category

  • Electrical System · 3 crashes
    73 complaints
  • Other / Unknown · 4 crashes
    65 complaints
  • Engine
    56 complaints
  • Transmission & Drivetrain · 2 crashes
    39 complaints
  • Fuel, Hybrid & EV Propulsion · 1 crash
    21 complaints
  • Driver Assistance & Safety Tech · 3 crashes
    19 complaints
  • Airbags · 12 crashes
    17 complaints
  • Acceleration & Cruise Control · 5 crashes
    14 complaints
  • Steering · 1 crash
    13 complaints
  • Brakes · 6 crashes
    12 complaints
  • Suspension · 1 crash
    8 complaints
  • Body & Structure · 1 crash
    8 complaints
  • Seats & Seat Belts
    6 complaints
  • Visibility & Wipers
    5 complaints
  • Wheels & Tires · 1 crash
    3 complaints
  • Lighting
    2 complaints

A complaint can mention more than one problem area, so categories add up to more than the total.

Most-reported components

Component (as filed with NHTSA)Complaints
Electrical system71
Unknown or other63
Engine50
Power train39
Fuel/propulsion system17
Air bags17
Vehicle speed control14
Steering13

When problems happen (mileage)

30Under 10k1310k–30k1030k–60k760k–100k3100k–150k1150k+
Mileage at the time of the problem, for 2020 Jeep Grand Cherokee complaints that list mileage.

2020 Jeep Grand Cherokee recalls (3)

  • Recall 23V411000Jun 8, 202380,629 vehicles
    ENGINE AND ENGINE COOLING

    Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.

    Risk: An engine stall can increase the risk of a crash.

    Remedy: Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.

  • Recall 22V406000Jun 9, 2022138,645 vehicles
    FUEL SYSTEM, DIESEL:DELIVERY:FUEL PUMP

    Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.

    Risk: Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.

    Remedy: Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.

  • Recall 20V191000Sep 10, 2020319,610 vehicles
    BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

    Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and Jeep Renegade and 2019 Dodge Challenger vehicles equipped with 8.4" or 12" radio displays. A software error can cause the rearview camera image to remain displayed after the vehicle has been shifted out of reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rearview Mirrors."

    Risk: The lingering rearview image can distract the driver, increasing the risk of a crash.

    Remedy: Chrysler has notified owners, and dealers will update the radio display software, free of charge. Optionally, owners can choose to remotely update their software via an Over-The-Air (OTA) update available as of May 1, 2020. The recall began April 27, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is W30-W37.

NHTSA defect investigations

  • EA23001Opened Mar 17, 2023Openled to recall 24V957

    High pressure fuel pump failure

    The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500 heavy duty trucks equipped with 6.7L Cummins turbodiesel engines. During the investigation, ODI sought to determine if the related defect allegation was limited in scope to the recalled population. After review of information request response materials from both FCA and BMW, NHTSA determined that sufficient information to identify a compreh…

NHTSA 5-Star safety ratings

VersionOverallFrontalSideRollover
2020 Jeep Grand Cherokee SUV 2WD★★★★☆★★★★☆★★★★★★★★☆☆
2020 Jeep Grand Cherokee SUV 4WD★★★★★★★★★☆★★★★★★★★★☆

Recent 2020 Jeep Grand Cherokee complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

  1. Filed Oct 6, 2026AROther / Unknown
    At 29835 miles, my 2020 Jeep Grand Cherokee suffered a severe transmission slip/harsh jump. I took it to an authorized dealer on May 5,2026. The dealer charged $559, plus misc. charges of $12.00 and54.25 tax. They performed a transmission inspection, a quick learn to reset points, and noted VEH has an adaptive transmission. Vehicle needs to be driven to accommodate drivers pattern. The transmission is still actively slipping creating an extreme safety risk of sudden power…
    NHTSA complaint #11769305 · source
  2. Filed Sep 20, 2026MIBrakesDriver Assistance & Safety TechElectrical System
    ABS module completely malfunctioned from a shortage. Threw up 7 different codes, even threw up my check engine light for a bit. Can’t even use cruise control because my “memory system” and “park sense” are unavailable. Sometimes it makes the wheel super stiff and the acceleration and break pedals super sticky. I see many recalls for 2020 Jeep Grand Cherokee’s, and believe mine should be included. I should’ve have to pay $3,000 out of pocket for something a ton of people are…
    NHTSA complaint #11765635 · source
  3. Filed Sep 11, 2026NYElectrical System
    The screen in my vehicle which controls alot of the functions like temperature volume sos emergency calls is experiencing delamination cause the screen to ghost touch things which is a safety hazard when driving in the event of an accident i wont be able to press the button on the screen for help
    NHTSA complaint #11763613 · source
  4. Filed Sep 8, 2026CAOther / Unknown
    The dashboard material has come loose and bubbled up. This issue is concerning in that: 1) the structural integrity of the dashboard itself is uncertain; failed adhesive alone can't account for this (my photo doesn't do it justice), 2) if allowed to continue, the material has the potential to fully come loose, thus leading to disruption of the visual field to safely see, and 3) materials and debris have the potential to become trapped under the bubbled-up sections, leading…
    NHTSA complaint #11762833 · source
  5. Filed Sep 4, 2026OROther / Unknown
    Exhaust system design defect. Original manifold system started to fail at approximately 40,000 miles, allowing CO gasses to enter vehicle cabin exposing passengers, including children, to potentially deadly exhaust fumes. Jeep, Jeep Service Centers have known since at least service bulletin 09-19-23 that the hangers and brackets used in the manifold system are not robust enough in design to “accommodate thermal expansion and engine movement without breaking or leaking.” I…
    NHTSA complaint #11762286 · source
  6. Filed Sep 3, 2026NYOther / UnknownAcceleration & Cruise Control
    I am writing to make you aware of a safety issue that I have encountered with my 2020 Jeep Grand Cherokee Laredo. On August 21, 2026, the gas pedal/throttle control just fell off as I was driving myself and infant on a busy three lane thoroughfare in [XXX]. I went to slow down the car by braking, but it was very difficult. I went into an empty bus lane so as not to get rear ended or crash into something. Finally, the car systems ceased. No warning lamps came on ever or any…
    NHTSA complaint #11761847 · source
  7. Filed Sep 2, 2026PAOther / UnknownVisibility & Wipers
    The factory-installed 8.4-inch Uconnect touchscreen/display in my 2020 Jeep Grand Cherokee is delaminating internally causing bubbling under the screen surface. The layers of the touchscreen are separating even though the screen has not been physically damaged. The Uconnect system and vehicle are available for inspection upon request. The delamination affects the touchscreen used to operate and display multiple vehicle functions. As the screen deteriorates, it can become…
    NHTSA complaint #11761618 · source
  8. Filed Aug 24, 2026NYElectrical System
    My screen has started to delaminate I’m very worried it will soon completely not work . I would like to have this issue addressed by jeep themselves I refuse to pay for a new one this vehicle has 40,000 miles and is 6 years old it should not be happening . I’m extremely unhappy .
    NHTSA complaint #11759216 · source

Compare the 2020 Jeep Grand Cherokee with another vehicle →

Other 2020 Jeep models

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 11, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology