Recall 21V955000: 2019–2020 Subaru Ascent, 2020 Subaru Legacy, 2020 Subaru Outback

Updated from NHTSA data · How we count

Report date
Dec 9, 2021
Vehicles affected
198,255
Models
3
Initiated by
Manufacturer

The problem

Subaru of America, Inc. (Subaru) is recalling certain 2019-2020 Ascent, 2020 Legacy and Outback vehicles. A programming error in the Transmission Control Unit (TCU) may allow the clutch to engage before the drive chain is completely clamped.

The risk

An improperly secured drive chain may slip and break, causing a loss of drive power and increasing the risk of a crash.

The fix

Dealers will reprogram the TCU, inspect TCU data for chain slip, and visually inspect the chain guide. If evidence of chain slippage or damage is found, the transmission will be replaced. Repairs will be performed free of charge. Owner notification letters were mailed August 19, 2022. This recall includes all vehicles previously recalled under 19V-855. Vehicles previously recalled under 19V-855 will need to have the new remedy performed for this recall once available. Owners may contact Subaru customer service at 1-844-373-6614. Subaru's number for this recall is WRK-21.

Notes

Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.nhtsa.gov.

Affected vehicles

Details

NHTSA campaign
21V955000
Manufacturer campaign
WRK-21
Manufacturer
Subaru of America, Inc.
Owner letters
Aug 19, 2022
Components
Power train:automatic transmission:control module (tcm/pcm/tecm) (Transmission & Drivetrain); Power train:driveline:chain/belt (Transmission & Drivetrain)

Recall repairs are free at authorized dealers. To see if your vehicle is included, enter your VIN at NHTSA.gov or call the manufacturer.

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology