2025 Volkswagen Atlas Cross Sport problems, complaints & recalls

2025 Volkswagen Atlas Cross Sport recalls (5)

• Recall 26V473000Jul 22, 202657,851 vehicles
  BACK OVER PREVENTION:SOFTWARE

  Volkswagen Group of America, Inc. (Volkswagen) is recalling 2024-2026 Atlas Cross Sport and Atlas vehicles. The vehicles may experience a low-voltage electrical event that affects display screen functions. As a result, the rearview camera image may fail to display as intended.

  Risk: A rearview camera that fails to display an image can reduce the driver’s view behind the vehicle, increasing the risk of a crash.

  Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed August 4, 2026. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91TV. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov on July 28, 2026.

• Recall 25V434000Jun 30, 2025546 vehicles
  SERVICE BRAKES · SUSPENSION

  Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2023-2025 Atlas, Atlas Cross Sport and 2023-2024 ID.4 vehicles. Certain bolts on the chassis, brake system and/or suspension (such as bolts for certain cross member, engine mount, control arm, subframe, rear brake carrier, etc.) of affected vehicles may not have been correctly tightened during the manufacturing process.

  Risk: A loss of vehicle control increases the risk of a crash.

  Remedy: Dealers will replace the bolts as necessary, free of charge. Owner notification letters were mailed July 25, 2025. Owners may contact Audi customer service at 1-800-253-2834. Volkswagen's number for this recall is 42HX.

• Recall 25V334000May 21, 2025171,381 vehicles
  BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

  Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas Cross Sport and Atlas vehicles. A software error may cause the rearview camera image to become distorted when the vehicle is in reverse. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 111, "Rear Visibility."

  Risk: A distorted rearview camera image can reduce the driver's view of what is behind the vehicle, increasing the risk of a crash.

  Remedy: Dealers will update the camera control unit software, free of charge. Owner notification letters were mailed June 5, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 91SB.

• Recall 25V100000Feb 17, 2025177,493 vehicles
  ENGINE

  Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2024-2025 Atlas and Atlas Cross Sport vehicles. The engine cover may have been improperly installed after vehicle service, allowing it to come loose and contact hot engine surfaces.

  Risk: A loose engine cover that contacts hot surfaces in the engine compartment can melt, increasing the risk of a fire.

  Remedy: Dealers will remove the engine cover, free of charge. Owner notification letters were mailed March 7, 2025. Owners may contact Volkswagen customer service at 800-893-5298. Volkswagen's number for this recall is 10X5.

• Recall 25V081000Feb 12, 202519 vehicles
  POWER TRAIN:AUTOMATIC TRANSMISSION

  Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2025 Atlas and Atlas Cross Sport vehicles. The transmission may have been manufactured incorrectly, which can result in a loss of drive power.

  Risk: A sudden loss of drive power can increase the risk of a crash.

  Remedy: Dealers will replace the transmission, free of charge. Owner notification letters were mailed March 12, 2025. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 38CX.

Recent 2025 Volkswagen Atlas Cross Sport complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Oct 3, 2026NCOther / UnknownVisibility & Wipers

   1. Warning lights come on intermittently when no engine problem exists. After turning the engine on and off a few times, they go away. 2. Windshield wipers randomly turn on without being activated and not raining. 3. Screen glitches: Random screens pop up and scroll without being activated by a human.

   NHTSA complaint #11768681 · source
2. Filed Sep 24, 2026OHVisibility & Wipers

   Hi, I have been an owner of 2025 Atlas Cross Sport Premium R line for over 8 months now. Since June 2026 I have 2 incidents of cracked front windshield. All VW manufactured glass for Atlas CS are made paper thin and prone to sudden damage upon small impact my road debris or rocks. I have owned cars in the past and never had this issue before. The quality of the glass does not coincides with fair business standards and it has made to the point of constant wear, so they…

   NHTSA complaint #11766637 · source
3. Filed Sep 19, 2026ILElectrical System

   I keep having issues with the entertainment screen where it stops working. When this happens there are multiple issues: I can not control the temperature and my gps shows I’m in a different town causing my heads up speed limit telling me the speed limit is 50mph in my 25mph neighborhood. Bill jacobs Volkswagen does not care as I have brought it in on multiple occasions and they keep informing me it works as designed. I have sent them videos and pictures. The entertainment…

   NHTSA complaint #11765470 · source
4. Filed Sep 18, 2026GAFuel, Hybrid & EV PropulsionTransmission & Drivetrain

   I am reporting a serious safety defect involving my 2025 Volkswagen Atlas Cross Sport SE, VIN [XXX]. The vehicle repeatedly experienced shaking, hesitation, warning lights, loss of power, and engine shutdowns. On approximately XXX, the engine shut off while the vehicle was idling in Drive at approximately 48,582 miles. On approximately XXX, multiple warning lights appeared and the vehicle stopped operating while being driven on the highway, creating a serious collision risk.…

   NHTSA complaint #11765193 · source
5. Filed Sep 11, 2026TXDriver Assistance & Safety TechLighting

   The rear taillight lens on my 2025 Volkswagen Atlas Cross Sport cracked without an impact or collision. Water has entered the taillight assembly through the crack, creating condensation/water inside the lamp and a potential risk of lighting or electrical failure. The vehicle is still within its new-vehicle warranty, but Volkswagen/the dealer declined to repair the assembly. The taillight remains available for inspection. There was no crash, fire, injury, or police report. I…

   NHTSA complaint #11763726 · source
6. Filed Aug 31, 2026GAElectrical SystemFuel, Hybrid & EV PropulsionTransmission & Drivetrain

   On August 31, 2026, while driving my 2025 Volkswagen Atlas Cross Sport on the highway, multiple warning lights illuminated and the vehicle stopped operating while I was in traffic. The sudden loss of vehicle operation created a serious risk of a collision and placed me and other motorists in danger. This vehicle has experienced repeated problems including rough operation, hesitation/loss of acceleration, warning lights, engine/misfire-related faults, and powertrain concerns.…

   NHTSA complaint #11761050 · source
7. Filed Aug 31, 2026MNElectrical System

   The contact owns a 2025 Volkswagen Atlas Cross Sport. The contact stated that while driving 65 MPH, the autonomous braking system was negatively affected by roadway passing underneath the highway. The system mistakenly determined that the vehicle was on the lower roadway, causing the brakes to apply erroneously. The contact stated that the failure was caused by Volkswagen's Predictive Adaptive Cruise Control. During the failure, the warning lights illuminated on the…

   NHTSA complaint #11761026 · source
8. Filed Aug 17, 2026ILElectrical System

   Car has been to [XXX] in [XXX] many times as the screen will go blank and freeze. Unable to change radio or temperature. Can not see when I go in reverse. I have to turn off the car for 30 mins to have the screen to work again. Volkswagen has been not helpful. Car gps and compass shows I’m in a different city. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

   NHTSA complaint #11757374 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 11, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology