2013 Volkswagen CC problems, complaints & recalls
Updated from NHTSA data · How we count
Owners have filed 3 complaints with NHTSA about the 2013 Volkswagen CC, most often about airbags. There are 5 recalls for this model year.
- Complaints
- 3
- Recalls
- 5
- Crashes
- 0
- Fires
- 0
- Injuries
- 0
- Median mileage
- 97,326 mi at time of problem
Key facts
- Airbags is the most-reported problem area, named in 3 of 3 complaints (100%).
- Electrical System (2) and steering (1) follow.
- Half of the complaints that list mileage happened before 97,326 mi.
- The 2013 Volkswagen CC has 5 recalls on file.
- NHTSA has opened 3 defect investigations covering this vehicle.
- It ranks 6th of 8 Volkswagen CC model years by our severity-weighted complaint score (1st = worst).
- That is 86% fewer complaints than the 2012 model year (22).
2013 Volkswagen CC problems by category
- Airbags3 complaints
- Electrical System2 complaints
- Steering1 complaints
A complaint can mention more than one problem area, so categories add up to more than the total.
Most-reported components
| Component (as filed with NHTSA) | Complaints |
|---|---|
| Air bags | 3 |
| Electrical system | 1 |
| Electrical system:horn | 1 |
| Steering | 1 |
When problems happen (mileage)
2013 Volkswagen CC recalls (5)
- UNKNOWN OR OTHER
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2012-2016 Eos, 2012 Passat, 2012-2016 CC, 2015-2016 e-Golf, 2011-2015 Touareg, 2012-2015 and 2017 Tiguan, and 2011-2016 Golf and 2011-2013 GTI vehicles. Modifications made while the vehicles were in an internal evaluation period may cause the affected vehicles to not comply with all of the applicable regulatory requirements.
Risk: If the vehicles do not meet all regulatory requirements, there could be an increased risk of a crash, fire, or injury.
Remedy: Volkswagen will notify owners, and dealers will repair the vehicles to make them fully compliant or Volkswagen will repurchase them if necessary, free of charge. The recall began November 29, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298.
- AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2014 Volkswagen CC, 2010-2014 Golf, 2010-2014 Eos, 2007-2010 Passat Sedan and Wagon, and 2012-2014 Passat vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to explode.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could explode with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflator with an alternative inflator, free of charge. The recall began March 16, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 69Q9. Note: This recall partially supersedes recall 16V-078.
- FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain 2009-2016 Volkswagen CC, 2006-2010 Passat and Passat Wagon vehicles. Interruption of electrical power to the fuel pump control module may cause the fuel pump to fail.
Risk: If the fuel pump fails, the engine will stall, increasing the risk of a crash.
Remedy: Volkswagen will notify owners, and dealers will replace the fuel pump control module, free of charge. The recall began June 26, 2018. Owners may contact Volkswagen customer service at 1-800-893-5298. Volkswagen's number for this recall is 20AE.
- AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Golf, 2007-2010 Passat sedans and wagon, 2012-2014 Passat sedan and Eos, 2009-2014 CC, 2009-2012 Audi Q5, 2010-2012 S5 Cabriolet and 2010-2012 Audi A5 Cabriolet vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.
Remedy: Volkswagen will notify owners, and dealers will replace the driver's frontal air bag inflators, free of charge. Volkswagen issued an interim notification to owners on April 12, 2016, and will send a second notification when parts are available. Volkswagen will notify owners again once parts are available. Volkswagen owners may contact Volkswagen customer service at 1-800-893-5298. Audi owners may contact Audi customer service at 1-800-253-2834.
- AIR BAGS:FRONTAL
Volkswagen Group of America, Inc. (Volkswagen) is recalling certain model year 2010-2014 Volkswagen CC, and Passat, 2010-2013 Eos, 2011-2014 Golf, GTI, Jetta, and Tiguan, and 2012-2014 Jetta Sportwagen vehicles. In the affected vehicles, debris may contaminate the air bag clock spring, a spiral wound, flat cable that keeps the air bag powered while the steering wheel is being turned. This contamination may tear the cable and result in a loss of electrical connection to the driver's frontal air bag.
Risk: A loss of electrical connection to the driver's frontal air bag will prevent the air bag from deploying in the event of a vehicle crash, increasing the risk of injury.
Remedy: Volkswagen will notify owners, and dealers will install a protective cover over the steering wheel clock spring if the air bag light is off. If the airbag light is on and the steering wheel clock spring requires replacement, dealers will install a new steering wheel clock spring. These repairs will be performed free of charge. The recall began on January 15, 2016. Owners may contact Volkswagen customer service at 1-800-822-8987.
NHTSA defect investigations
- EA18003Opened Apr 18, 2018Open
Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel…
- RQ17009Opened Nov 13, 2017Closed May 4, 2018
Air Bag Clockspring Failure
In August 2015, Volkswagen Group of America, Inc. (Volkswagen) launched Safety Recall 15V-483 to address the loss of the protection provided by the front driver air bag in several models due to the failure of the clockspring.Debris entry into the steering wheel hub can result in contamination and ultimately failure of the clockspring in 2010-2014 Model Year (MY) CC, Passat, Eos, Golf, GTI, Tiguan, Jetta and Jetta Sportwagen models.Contamination of the clockspring can cause the ribbon cable to tear resulting in loss of the electrical connection to the front driver air bag and any steering wheel…
Air Bag Clockspring Failure
The Office of Defects Investigation (ODI) opened an investigation based on consumer allegations of steering wheel clock spring/steering column control module (SCCM) failures in model year (MY) 2012 Volkswagen Passat and CC models.The SCCM is a module within the steering column that incorporates a spiral conductor (a ribbon cable) to electrically connect the steering wheel to the vehicle's electrical system while allowing for the turning of the steering wheel.Complainants alleged that that the clock spring failed while driving and without warning.When the SCCM fails electrically, an air bag war…
Recent 2013 Volkswagen CC complaints
Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.
- Filed Apr 14, 2023CAAirbagsElectrical SystemSteering
While I was driving I notice my steering wheel making a crumbling of plastic noise when I made any kind of turn . A few days later my Airbag error lamp started to blink. I parked and restarted my engine then the airbag became solid . My dash read “Airbag Error” . I notice all my steering wheel buttons do not work . Came home and neither does my horn . My car has never been in accident , but I feel it’s a safety hazard . I’m basically driving mute and I’m sure my airbag will…
NHTSA complaint #11516993 · source - Filed Jul 22, 202279,652 miSCAirbagsElectrical System
The contact owns a 2013 Volkswagen CC. The contact stated that while driving at an undisclosed speed, the air bag warning light illuminated. Additionally, the horn was inoperable. The vehicle was taken to an independent mechanic who informed the contact that no fault codes were retrieved. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 79,652.
NHTSA complaint #11475324 · source - Filed Jun 30, 2021115,000 miTXAirbags
The contact owns a 2013 Volkswagen CC. The contact stated that while operating the vehicle, the air bag warning light would remain illuminated and the horn would not operate. In addition, the cruise control was inoperable. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure and the contact was informed that the vehicle was not included in NHTSA campaign number: 15V483000 (Air Bags). The contact indicated that the…
NHTSA complaint #11422933 · source
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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 10, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology