2014 Cadillac SRX electrical system problems

Related recalls

No recalls on file.

What owners say

1. Filed Mar 25, 202673,000 miMIElectrical SystemLighting

   The contact owns a 2014 Cadillac SRX. The contact stated that while the vehicle was parked, the headlight wiring harness for the low beam headlights produced a burning odor. The contact believed that the burning odor was coming from loose terminal connections, which caused the terminals to overheat and melt. The headlights were inoperable. The dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The…

   NHTSA complaint #11726934 · source
2. Filed Aug 30, 2025NYElectrical SystemSeats & Seat BeltsTransmission & Drivetrain

   I have been trying to enjoy this vehicle from the time it became part of my life. The first 6 months, I was unable to close the sunroof, because of that my passenger seat cracked since its been exposed to the sun for 5 years, the driver's side window could not roll down which we fixed; I never owned a vehicle where I could not access my trunk. The first 6 months of having this vehicle the lifgate became inoperable. the lift gate does not work. The sensors of the vehicle are…

   NHTSA complaint #11684081 · source
3. Filed Aug 9, 2025MAElectrical SystemLightingVisibility & Wipers

   Safety Defect Remedies on 2014 Cadillac SRX (VIN: [XXX] ) Dear Sir/Madam, I am writing as the owner of a 2014 Cadillac SRX, VIN [XXX] , to address two critical safety defects that I believe are the manufacturer's responsibility to remedy. Water Intrusion and Electrical Failure: My vehicle has a known defect where water from the sunroof consistently leaks into the trunk. This water repeatedly causes electrical damage to the component located under the spare tire. I have…

   NHTSA complaint #11679595 · source
4. Filed Aug 3, 2025NCElectrical SystemOther / Unknown

   Cadillac cue system started with spider veins on screen then stopped working at same time light gate goes up and down on its own when driving very dangerous, sometimes when parked it will go up part way down up again and then close someone walks by might hurt them shame Cadillac will not admit to this mistake on a 50000 car

   NHTSA complaint #11678049 · source
5. Filed Oct 31, 202469,000 miMNElectrical System

   The contact owns a 2014 Cadillac SRX. The contact stated while driving approximately 5 MPH, the infotainment screen intermittently darkened and became inoperable. Additionally, the back-over prevention camera was intermittently inoperable. There was no warning light illuminated. The vehicle was taken to a dealer where it was diagnosed that there was an unknown component failure that needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the…

   NHTSA complaint #11622937 · source
6. Filed Jan 20, 2023PAElectrical System

   My elderly mother has a 2014 Cadillac SRX. While the vehicle was parked, the center information radio cue system screen cracked all of sudden. I am unable to use or see the cue system and afraid to touch the screen, so that I will not cut my hand or get injured. There was no warning that the screen had cracked. Since the incident first happened the cracking has gotten so much worst. I had my my mother take the vehicle to the dealer, to figure out why this happened, they…

   NHTSA complaint #11502880 · source
7. Filed Jun 24, 2022MIElectrical System

   My CUE screen is cracked and unresponsive. I went to the dealership and they said it was out of warranty and they would not repair item. From looking online the CUE system is defective and has affected many Cadillac cars. I am very disappointed with GM. I had the top model and it should not have cracked. They have known about the problem for years and chose to ignore it. I am leery of buying another Cadillac since they do not care about their customers.

   NHTSA complaint #11470907 · source
8. Filed Jan 19, 2022TXElectrical SystemLighting

   Class action lawsuit was file for headlights that go dim after life of the vehicle. I never received letter in regards to lawsuit and dealer will not help to replace headlights. This should be a recall headlights are very important dealer and manufacture are aware of this headlight issue because of the class action lawsuit they settled. PLEASE MAKE THIS A RECALL HEADLIGHTS GO DIM NO VISIABILITY AT NIGHT!!!! Manufacture recommends to replace out of pocket expense to consumer…

   NHTSA complaint #11448034 · source
9. Filed Nov 13, 2021GAElectrical SystemLighting

   Dim lights housing burned out. Diagnosed by local mechanic and confirmed by Cadillac dealership in Smyrna, Ga. Service dept. says all SRX are having this problem, but he also stated that the recall was already done. The actual recall I received was about condensation in the lights which does not seem to be a problem for my vehicle, so if people are taking their vehicles in and being told the recall is already done, then they are probably not reporting the problem. This…

   NHTSA complaint #11440303 · source
10. Filed Aug 25, 202137,600 miCAElectrical SystemSuspension

    The contact owns a 2014 Cadillac SRX. The contact stated that the service traction control message was displayed. The contact received notification of NHTSA campaign number: 21V473000 (Suspension) however, the part to do the recall repair was unavailable. The contact called the local dealer who stated that parts were not yet available. The contact was informed not to drive the vehicle. The contact stated that the manufacturer exceeded a reasonable amount of time for the…

    NHTSA complaint #11430450 · source
11. Filed Aug 20, 202128,124 miMIElectrical System

    The contact owns a 2014 Cadillac SRX. The contact stated the touchscreen became inoperable in 2017. The vehicle was taken to the local dealer where it was diagnosed the cue screen needed to be replaced. The vehicle was repaired however, the failure recurred in 2021. The manufacturer was notified however no further assistance was provided. The failure mileage was 28,124 and 63,991.

    NHTSA complaint #11429838 · source
12. Filed Jun 30, 2021GAElectrical SystemOther / Unknown

    GM Corp/Cadillac issued a recall to the vehicles info center CUE screens. They were deteriorating and potential provide false information on the cars message center. Cadillac replaced t he CUE screen on the 2014 SRX . The same screen that was replaced is now deteriorated to the point, that after 30 minutes of driving, the screen has become inoperative to the touch and not able to display and current information about the cars condition. This inoperative screen and lack of…

    NHTSA complaint #11422927 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology