2017 Chrysler Pacifica Plug-IN Hybrid electrical system problems

Related recalls

• Recall 20V334000Jun 9, 202023,079 vehicles
  ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES · ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH

  Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.

  Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.

  Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.

What owners say

1. Filed Dec 2, 2023ILFireElectrical SystemFuel, Hybrid & EV PropulsionTransmission & Drivetrain

   The car's lithium batteries caught fire to the point of smoldering. This happened at the end of the charge cycle. The car was parked in our garage and if the fire department did not come to help, the fire could have intensified and burned down our whole house. We are very thankful we caught it so quickly. No warnings or issues were apparent with the vehicle when it was parked and put on the charger.

   NHTSA complaint #11558139 · source
2. Filed Nov 2, 2023CAFireElectrical SystemFuel, Hybrid & EV Propulsion

   What component or system failed or malfunctioned, and is it available for inspection upon request? - Internal charging system or vehicle battery pack malfunctioned & caught fire. Vehicle is available for inspection now, but not sure about when it is removed from our property. How was your safety or the safety of others put at risk? - It was a big fire! Close to structures, vehicles & dry foliage – super lucky it didn't spread. Smoke was very noxious and affected our entire…

   NHTSA complaint #11553283 · source
3. Filed May 23, 2023OHElectrical System

   The vehicle's high voltage battery was being charged using a Siemens VG2 EVSE when an arcing sound was noticed and burning smell and smoking was seen. Looking back at our home energy monitor, it appears to have been arcing for close to an hour without any warnings being thrown until shortly after being noticed. The car did eventually show a charging system error, but the charging didn't stop until I physically unplugged it. The L1 pin on the vehicle and the EVSE showed…

   NHTSA complaint #11523391 · source
4. Filed Dec 11, 2022CAFire2 injuredElectrical SystemFuel, Hybrid & EV Propulsion

   We had the FCA Recall #Z11, NHTSA Recall #22V-077 repaired on this vehicle. One week later, the plug-in hybrid Pacifica was parked in the garage, plugged in but done charging. In the middle of the night, the battery spontaneously combusted. We heard a loud boom sound and found the car smoldering and emitting significant amounts of smoke. The car then burst into flames. The fire department soaked the car with water but it continued to reignite for approximately two hours…

   NHTSA complaint #11496917 · source
5. Filed Sep 27, 202266,000 miGAElectrical System

   The contact owns a 2017 Chrysler Pacifica Hybrid. The contact stated that after starting the vehicle, the parking brake inadvertently engaged and the passenger's and driver's side rear sliding doors were unable to unlock. The contact disconnected the battery to correct the failure. The vehicle was not diagnosed nor repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 66,000.

   NHTSA complaint #11486752 · source
6. Filed Sep 2, 2022GAElectrical System

   Risk of Fire and no information forthcoming as to remedy. Recall was first advised in February. If the vehicle is defective then it either needs to be fixed or bought back by the manufacturer. If it isn’t then retract the recall. Do something.

   NHTSA complaint #11482668 · source
7. Filed Aug 25, 2022NCElectrical SystemFuel, Hybrid & EV PropulsionTransmission & Drivetrain

   Recall Z11 was announced in early February 2022 due to fire risk which prompted Chrysler to issue a recommendation that owners not charge their plug-in hybrid Pacifica Hybrids and to park them outside until the fix was completed. More than six months have passed without subsequent update to resolve this recall, and not only is no part or remedy identified, the underlying cause has yet to be identified. This is after two previous recalls, U94 in October 2018 and W46 in June…

   NHTSA complaint #11481107 · source
8. Filed Aug 8, 2022ALElectrical System

   I received a letter from Chrysler instructing not to charge Pacifica hybrid and to park it away from the house because they have experienced several fire. I paid a high price to purchase a plug in hybrid, and when gas prices are at their highest, I am unable to use the electric battery. Most of my driving is done within range of the battery and not being able to charge and use it is very costly.

   NHTSA complaint #11478095 · source
9. Filed Aug 3, 2022WAElectrical SystemFuel, Hybrid & EV PropulsionOther / Unknown

   Recall was issued February 18, 2022. Have not been able to park in garage or plug in charger since recall. Numerous calls and letters and emails have resulted in nothing but sympathy. This recall is definitely not being handled in a timely manner! This idiocy needs to get more attention….quickly!

   NHTSA complaint #11477414 · source
10. Filed Aug 1, 2022MAElectrical System

    Fire recall is over 6 months old. No word on a fix from Chrysler. I can't charge or park near house due to possible fire from battery. Fix it or buy the car back! The vehicle is a plug in hybrid. Before the recall we would charge every day and fill up the tank every 2-3 months. Now we fill every week. Help.

    NHTSA complaint #11476975 · source
11. Filed Jul 26, 2022MDElectrical SystemEngine

    My car simply did not start One day in my driveway. It was towed to the dealership in early May 2022 and continues to be there. Here is the recall information. Recall StatusRecall Incomplete, remedy not yet available Summary A vehicle may experience a fire potentially originating in the center of the vehicle underbody with the ignition in the "OFF" mode. Safety Risk A vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle,…

    NHTSA complaint #11475903 · source
12. Filed Jul 25, 2022NYElectrical System

    My vehicle has had an open recall since February for a fire risk with the battery. It is now late July, and there is still no remedy available. The only recommendation is to park the vehicle outside and refrain from recharging it. That recommendation is understandable over the short term, but the recall has now been open for too long, and there has been no communication, update, or most importantly a repair from the manufacturer, which is why I would like to register a…

    NHTSA complaint #11475663 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology