2020 Chrysler Pacifica Plug-IN Hybrid electrical system problems

Related recalls

• Recall 20V334000Jun 9, 202023,079 vehicles
  ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES · ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH

  Chrysler (FCA US LLC) is recalling certain 2017-2020 Pacifica Plug-in Hybrid Electric Vehicles ("PHEV"). The 12 volt isolator post located behind the driver's seat may develop high resistance.

  Risk: A high resistance electrical connection may result in the connection overheating, increasing the risk of a fire with the vehicle on or off.

  Remedy: FCA will conduct a voluntary safety recall on affected vehicles to increase the torque and install a waterproof gasket to the 12v isolator post, the post will also be inspected for signs of contamination. In the event the post is compromised, the 12v isolator post and associated cables will be replaced. Until the final remedy is available, customers should bring their vehicles to dealers for an interim inspection of this joint. The recall remedy is currently under development. FCA US LLC will notify owners, and dealers will perform an interim inspection of this joint. If the inspection indicates the joint is compromised, owners will receive a loaner vehicle, until a final remedy is developed. Interim notifications are expected to begin around June 22, 2020. The recall began July 30, 2020. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W46. Note: Consumers are advised to exercise the following precautions until the vehicle has the final repair completed: do not park these vehicles inside of buildings or structures, or near other vehicles. Additionally, keep liquids out of the backseat area, including but not limited to beverages, wet items, umbrellas, or bottled liquids that may leak.

What owners say

1. Filed May 23, 202557,016 miOHElectrical SystemEngine

   The contact owns a 2020 Chrysler Pacifica Plug-in-Hybrid. The contact stated that while driving approximately 55 MPH the vehicle lost motive power. The contact stated that the "Turtle Symbol” was displayed with the message "Vehicle Will Shut off Soon - Pull Over" displayed. The contact had taken the vehicle to a local dealer; however, the failure was not duplicated. The vehicle was not repaired. The contact stated that the failure reoccurred, and the vehicle was taken back…

   NHTSA complaint #11662828 · source
2. Filed Dec 30, 202450,000 miFLTowedElectrical System

   The contact's mother owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving approximately 65 MPH, the vehicle started losing motive power. The contact stated that his mother observed the message "Stop Safely - Vehicle Will Shut Off Soon" and immediately after the warning light was illuminated the vehicle stalled. The contact stated that the vehicle was towed to the residence and was later restarted, and the vehicle was taken to a dealer. The contact stated…

   NHTSA complaint #11633190 · source
3. Filed Sep 6, 2024MOElectrical SystemEngineTransmission & Drivetrain

   After driving a few minutes gas engine died and received "Stop safely vehicle will shut off soon" on cluster as well as a turtle icon.

   NHTSA complaint #11613154 · source
4. Filed Aug 10, 2024WAElectrical SystemEngine

   I was driving in a remote region of Washington in high heat (101 F) outside of Pasco, when my car alerted me that it was going to turn off and I needed to pull the car over and stop before it shut off. I had to rapidly decelerate and dodge other vehicles to make it to the shoulder of the highway. When I pulled over and shut it off, it reported that the charging system was broken and needed to be repaired. Once off, the car would not start back up. I called for a tow through…

   NHTSA complaint #11607722 · source
5. Filed Jul 8, 2024TNElectrical SystemFuel, Hybrid & EV PropulsionTransmission & Drivetrain

   While driving, the vehicle spontaneously goes into limp mode and warns the driver to pull over immediately because it is about to shut down. This has happened at least 10 times in my ownership of this vehicle since 10/04/2023 and the first time on 10/09/2024 and most recently occurred 07/06/2024. The first time it occurred on a narrow mountain road at night but I was safely able to drive slowly for about a mile before finding a parking lot to pull over. Several times were…

   NHTSA complaint #11600205 · source
6. Filed Jun 24, 2024GAElectrical SystemEngine

   Got the stop safely Vehicle will shut off soon warning. My wife was upset and not sure what to do. Was able to start again but now we don't trust the van

   NHTSA complaint #11596232 · source
7. Filed Sep 20, 2023FLElectrical SystemAcceleration & Cruise ControlSteering

   Driving at approx 45 MPH the car suddenly lost propulsion and experienced a complete electrical failure. The power steering was lost, braking was stiff, gas pedal was unresponsive. I struggled to get the vehicle out of the lane of traffic. The police arrived and helped route traffic until the tow truck arrived. The vehicle is still covered under factory warranty and is currently at the dealer with no estimated return date. As a matter of fact, the Chrysler dealer that has my…

   NHTSA complaint #11545745 · source
8. Filed Aug 1, 2023TXElectrical SystemEngine

   The car has lost power while driving multiple times. It was in the shop for many months more than once regarding the issue. An error came on the screen saying “vehicle speed may be reduced” then it stopped. The most recent time. After the recall fix. I got a second warning telling me to pull over because the car was going to stop. I barely made it off the highway into a parking lot. The time before that I was off the side of the road on a frontage road because the car could…

   NHTSA complaint #11535888 · source
9. Filed Jul 12, 202350,000 miALElectrical SystemFuel, Hybrid & EV Propulsion

   The contact owns a 2020 Chrysler Pacifica Hybrid. The contact stated while driving 70 MPH, the vehicle lost motive power and stalled. The contact stated that after waiting for approximately 15 minutes, the vehicle failed to restart and was towed to the residence. The contact stated that prior to the failure the vehicle was repaired June 16, 2023, under NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System). The vehicle was not diagnosed or repaired by…

   NHTSA complaint #11531898 · source
10. Filed Jun 24, 2023DCElectrical SystemEngine

    My family was driving down the highway and an error message came on the dashboard telling us to " stop safely. Vehicle will shut off soon". The vehicle lost acceleration power making it dangerous to change lanes. We made it to the shoulder and turned off the car. We called our service station since they had just done a recall update regarding these types of error messages. We were able to start the car again with only the engine service light on. We assumed there was some…

    NHTSA complaint #11528673 · source
11. Filed May 31, 2023PAElectrical SystemEngine

    The vehicle stopped in February 2023 due to a power inverter problem (it’s subject to an NHSTA safety recall). We were driving to Florida from Philadelphia when a “red turtle” warning light came on. We were able (luckily) to get off the highway before the vehicle stopped with all electrically systems impacted (the car wouldn’t even turn off). We managed to pull into a parking lot then had the vehicle towed to the nearest dealer. Since then we have been trying to get the car…

    NHTSA complaint #11524651 · source
12. Filed Mar 14, 2023FLBrakesElectrical SystemEngine

    The contact owns a 2020 Chrysler Pacifica Hybrid. The contact received notification of NHTSA Campaign Number: 23V010000 (Electrical System, Hybrid Propulsion System); however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

    NHTSA complaint #11511881 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology