2020 Chrysler Pacifica steering problems

Related recalls

No recalls on file.

What owners say

1. Filed Sep 13, 2026TXSteering

   I was about to pull out into a main road with my 3 kids in the car, and my steering wheel locked up and became impossible to drive, had to quickly reverse and could not make it home. I then received an error message on my dash saying power steering unavailable, service requested. The car only has 118,000 miles on it.

   NHTSA complaint #11763944 · source
2. Filed Jul 23, 202690,000 miFLSteering

   The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving at higher speeds and attempting to veer over to the left or right, the steering wheel failed to return to center. There were no warning lights illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 90,000.

   NHTSA complaint #11752426 · source
3. Filed Jun 9, 2026MISteering

   Driving down a road, Power Steering warning light came on, and the power steering went completely out. My wife was driving, and is not strong enough to steer manually. She was able to partially get off the road to stop. Needed other drivers to help get it off the road. We had it towed to a repair shop, and they said the electronic components replaced and only the dealerships do it. Made an appointment and will have to pay to have it towed to the dealership

   NHTSA complaint #11743035 · source
4. Filed Apr 16, 2026CAEngineSteering

   Vehicle steering locked up while driving causing driver to end up in oncoming traffic. Also, vehicles remote start turns on, but after a few seconds car shuts off.

   NHTSA complaint #11731522 · source
5. Filed Mar 20, 202690,000 miFLSteering

   The contact owns a 2020 Chrysler Pacifica. The contact stated that while turning to the right, the steering wheel seized, and the vehicle became difficult to maneuver. The contact stated that force was needed to maneuver the steering wheel. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. The contact stated that the failure persisted and became a worsening failure. The steering wheel seized…

   NHTSA complaint #11725945 · source
6. Filed Mar 9, 2026FLSteering

   Many times over the past 6 months the power steering assist goes away while driving at highway speeds. The steering wheel sort of locks up and it becomes difficult to turn. After much effort the wheel will turn and the steering returns to normal. It has happened at speeds as low as 40 mph and as high as 50 mph. This has occurred in heavy traffic situations. I have never had a dealer look at the problem. No warnings or messages from vehicle.

   NHTSA complaint #11722897 · source
7. Filed Jan 24, 2026FLSteering

   While driving down major highway, the power steering light went on. Immidiately my power steering shut off and i could not turn wheel at all. Highway was 55 speed limit and i could not even pull over. Had van towed to dayton andrews chrysler dealership for diagnosis and they told me that the power steering mechanism needed to be replaced and it was going to be $4,500.00. This van has 14,400 miles on it. After looking on line if other pacifica owners had the same problem, it…

   NHTSA complaint #11713077 · source
8. Filed Dec 23, 2025TXLightingSteeringWheels & Tires

   The vehicle is unsafe to operate and presents an immediate highway safety risk. Shortly after purchase, the vehicle experienced multiple safety-related failures. Headlights were inoperable from the time of delivery, requiring use of high beams at night to see the roadway. This created visibility and traffic safety issues from day one. Within the first month of ownership, the vehicle required towing. The vehicle is a hybrid and could not be shifted into neutral, yet it was…

   NHTSA complaint #11706885 · source
9. Filed Nov 8, 2025FLSteering

   At low speeds while turning the wheel there is a severe shudder originating from the steering system resulting in a feeling of loss of control. Possible it’s happening at higher speeds and not as easily detectable. Countless users in online forums report the same exact problem with the solution from the dealer being that the rack and pinion system must be replaced. The volume of complaints seems like this is a defective part. This began when the car had under 30k miles but…

   NHTSA complaint #11698366 · source
10. Filed Sep 29, 2025VASteering

    Power steering light came on immediately lost the ability to steer vehicle had to be towed in was told it was a battery issue and that was replaced picked the vehicle up the next day. It left me stranded yet again, took it back to the shop and now being told that the five year-old vehicle Needs an entire power steering rack not safe to drive.

    NHTSA complaint #11690393 · source
11. Filed Sep 12, 2025MASteering

    The steering wheel sticks in a slight right turn around the 1 o'clock position. I have not felt it on left turns. There is no noise, scraping, or grinding. There is one slight right bend in the road on my way home and it consistently does the stick thing as I straighten out the wheel. I've searched and found many references to the same problem. I know NHTSA has started an investigation on this for Pacificas made in other yrs.

    NHTSA complaint #11686999 · source
12. Filed Sep 10, 202550,000 miNCSteering

    The contact owns a 2020 Chrysler Pacifica. The contact stated that while driving at various speeds and attempting to make a left or right turn, the steering wheel was sticking and failed to return to center. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the failure was not duplicated, and there was no fault found with the vehicle. The vehicle was not repaired. The manufacturer was…

    NHTSA complaint #11686342 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology