2013 Chrysler Town And Country seats & seat belts problems

Related recalls

No recalls on file.

What owners say

1. Filed Jun 8, 2026KYSeats & Seat Belts

   I found the headrest exploded on the driver side when I got in the car in the morning. Apparently, this is common as I found it on the Internet while looking for a solution. Looks like a plastic part inside the headrest broke. AHR system inadvertently activated it seems. I’m glad I wasn’t in the car and it didn’t hit my head.

   NHTSA complaint #11742667 · source
2. Filed Oct 30, 2025INFireElectrical SystemOther / UnknownSeats & Seat Belts

   The Battery died and would not recharge. I checked the van. No lights were left on; no warning notifications. I replaced the battery. I had the seat behind the driver seat stowed because I had surgery on my left foot and needed to haul my knee cart with me. I no longer needed it so I raised the seat and found it had melted/burnt in several spots on the seat back. I was mortified! My van is a 2013 but is in great shape and only has 46,937 miles on it. It was parked in my…

   NHTSA complaint #11696582 · source
3. Filed Aug 5, 2025ALAirbagsSeats & Seat Belts

   The driver side headrest airbag deployed. No one was hurt, this was a replacement recall part from December 2023. This was supposed to be safe, what if I was driving my family and friends around and this happened? We don’t feel safe. I left a message with the dealer and am waiting to hear back. No one has inspected it this time yet. No warning signs.

   NHTSA complaint #11678603 · source
4. Filed Apr 23, 2025132,168 miCASeats & Seat Belts

   The contact owns a 2013 Chrysler Town and Country. The contact stated that while stopped, the child sitting in the second row hugged his sibling, who was sitting in the front seat, and the front passenger’s seat headrest deployed. The contact was unable to push the headrest back down. The headrest struck the child on the face; however, no injuries were sustained. The vehicle was taken to the dealer and diagnosed that an unknown plastic item had detached from the head…

   NHTSA complaint #11656421 · source
5. Filed Jul 16, 2024WIAirbagsSeats & Seat Belts

   I was enjoying holiday driving with family in my 2013 Chrysler Town & Country Limited when suddenly a very loud pop was heard, with a forceful strike to the back of my head being felt. Alarmed & dazed for a moment, it was observed that my driver’s side active headrest had just exploded forward striking me on the back of my head. Once off the highway and stopped, I discovered that the active headrest had actually come apart. From the damage inside the exposed headrest, this…

   NHTSA complaint #11602682 · source
6. Filed May 24, 2024FLSeats & Seat Belts

   UNKNOWN. Inexplicably, the driver's headrest had deployed (see photos). I noticed it while opening the vehicle's driver door in a parking lot. The vehicle was not parked near any other vehicle. I brought the minivan to the closest Chrysler dealer. For more history please see text that immediately follows from my original 3/2024 communication to you. Original 3/24 Request #1488564 Case/Reference [XXX] The case concerns a driver’s headrest that deployed in 2022. On [XXX], 2022…

   NHTSA complaint #11590638 · source
7. Filed Jul 30, 2023PA1 injuredSeats & Seat Belts

   I was driving and all of a sudden I heard a loud pop and the driver side head rest deployed on its own. There was no accident, I was just was driving. The headrest struck the back of my head resulting in me having a sore neck.

   NHTSA complaint #11535362 · source
8. Filed Jul 22, 2023MISeats & Seat Belts

   Today my wife was driving our 2013 Chrysler Town and Country. I took some pictures of the headrest popped open. I watched some YouTube videos about it to find out that it is a safety feature if the vehicle is in a rear end collision. This van however was not in an accident. Since it is Saturday, my dealer's service department is not open. I will have to call them on Monday.

   NHTSA complaint #11533803 · source
9. Filed Jul 9, 2023NCSeats & Seat Belts

   Just driving down the road and passenger head rest just exploded hitting my 17 year old son in the back of his head. no impact or collision just normal driving

   NHTSA complaint #11531197 · source
10. Filed Jul 8, 2023WISeats & Seat Belts

    I was driving and all of a sudden we heard a loud pop and the passenger head rest deployed on its own. There was no accident, just was driving. Looked online to see if I could push back together, but learning about all the pieces, the plastic parts that hold the pin in broke as it was deployed. Will need to call the dealership now to get it fixed/probably entirely replaced.

    NHTSA complaint #11531077 · source
11. Filed Jul 19, 2022MOSeats & Seat Belts

    The front passenger headrest deployed . There was no collision, did it for no reason. The plastic catches broke causing it to deploy. If this had impacted my wife’s head it could have injured her, if this happens to the drivers side while someone is driving and impacts the driver it could cause them to lose control of the vehicle.

    NHTSA complaint #11474702 · source
12. Filed Jul 30, 2021VAOther / UnknownSeats & Seat Belts

    Passenger seat headrest blew open while driving to work today. No accident involved. Just bam! Looks like the plastic pieces holding a pin in place gave out.

    NHTSA complaint #11427207 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology