2016 Chrysler Town And Country seats & seat belts problems

Related recalls

• Recall 16V300000May 16, 201699 vehicles
  SEATS:MID/REAR ASSEMBLY

  Chrysler (FCA US LLC) is recalling certain model year 2016 Dodge Grand Caravan and Chrysler Town and Country vehicles manufactured March 16, 2016, to March 17, 2016. The nuts on the third row seatbacks were incorrectly torqued and may become loose.

  Risk: If the third row seatback becomes loose, it may separate from the seat frame, increasing the risk of injury.

  Remedy: Chrysler will notify owners, and dealers will re-torque the third row seatback nuts, free of charge. The recall began on July 1, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S37.

What owners say

1. Filed Sep 27, 2026DESeats & Seat Belts

   The front drivers headrest spontaneously opened up. It was a quick and loud pop. I was not in the seat when it happened but I was getting ready to sit down. If i was sitting down it would have hit the back of my head very hard and could have hurt me. No warning lamps were on at the time and it has not been inspected but I have pictures

   NHTSA complaint #11767262 · source
2. Filed May 9, 2026NJSeats & Seat Belts

   I am submitting this letter to formally express my serious concern and dissatisfaction regarding a safety issue that occurred and that, under only slightly different circumstances, could have resulted in a far more dangerous outcome. The situation I experienced was not only unacceptable but indicative of a potential systemic failure that warrants immediate investigation. The incident posed a clear risk to my safety and the safety of others. It is deeply troubling that such a…

   NHTSA complaint #11736778 · source
3. Filed Sep 11, 2025TXSeats & Seat Belts

   Headrest literally exploded open while driving down the highway with my 15 yr old (who has had 3 brain surgeries) was sitting in the seat. The headrest is now split open and will not "close up". I had a Dodge dealership tell me it was a known problem and they said they would order me a new headrest but it's been 6-9 months and now they will not return my phone calls. Is this a broken active headrest restraint? Seems like a safety hazard for my family that I cannot get it…

   NHTSA complaint #11686689 · source
4. Filed Jul 16, 2025CAOther / UnknownSeats & Seat Belts

   Head rest on passenger front seat deployed/malfunctioned unexpectedly. Yes it is available for inspection. It could have hit my husband in the head as he was entering the vehicle. Now i am concerned the same malfunction may happen on drivers side while vehicle is being driven. No no no warning were given

   NHTSA complaint #11674076 · source
5. Filed Mar 4, 2025TXSeats & Seat Belts

   The middle seat (driver side) was sitting properly, it clicked into place and wasn’t folded for months. It suddenly decided to fold on my child while we were driving. It hurt my child and it took an hour to get him to calm down and even be ok with going back into the van

   NHTSA complaint #11646386 · source
6. Filed Sep 11, 2024MOSeats & Seat Belts

   While parked in a parking lot, the active headrest restraint deployed, abruptly forcing my neck/head forward. The plastic piece inside the seat appears to be broken. After doing research, it sounds like this is a pretty widespread problem.

   NHTSA complaint #11614101 · source
7. Filed Aug 24, 2024ILSeats & Seat Belts

   Found the front passenger seat headrest activated and separated from the frame after entering the parked vehicle. Unable to reset the headrest. It appears that the plastic frame that holds a silver locking bar broke. There was no rear end damage or known collision from the rear to this vehicle. The car had been parked for approximately 5 hours in 90+ degree weather in Illinois before reentering the vehicle.

   NHTSA complaint #11610672 · source
8. Filed Jul 30, 2024IAAirbagsSeats & Seat Belts

   Driver side headrest deployed (AHR system) while driving at a speed of 55 mph with no accident. Driver bit tongue while driving. I have found many complaints of this issue online. Vehicle hasn't been inspected at this time since it happened a little over a week ago while on vacation. There were no warning signs that it was going to happen. Just purchased this 2016 Chrysler Town and County a little over a month ago and now have this repair to consider of a faulty "safety"…

   NHTSA complaint #11605349 · source
9. Filed Jul 17, 2024IASeats & Seat Belts

   The driver's seat headrest went off. The leather front popped off from the backing. Inside you can see where there is plastic broken and we can't push the pieces back together. The pop of it going off was loud and thank goodness I wasn't driving on the highway when it happened. Vehicle was not in motion when it went off. We were cleaning out the van and wiping down the seat when it happened. It was literally a ticking time bomb and I'm afraid that the passenger side is going…

   NHTSA complaint #11602861 · source
10. Filed Jun 5, 2023MOAirbagsSeats & Seat Belts

    *Passenger front active headrest has broken the retaining plastic allowing the headrest to spring forward. *Yes * Not at this time *No *Unknown

    NHTSA complaint #11525517 · source
11. Filed May 6, 2023FLSeats & Seat Belts

    The headrest on the passenger side burst open. From what I’m reading online due to a faulty plastic part from Chrysler. I was not in any accident. It burst on its own.

    NHTSA complaint #11520772 · source
12. Filed Sep 28, 2022113,000 miNYSeats & Seat Belts

    The contact owns a 2016 Chrysler Town and Country. The contact stated that while attempting to strap the car seat into the 3rd row seat belt, the buckle failed to attach. The contact stated that an internal piece was missing. The dealer was notified of the failure and the contact was informed that there was no recall on the VIN and there was no warranty on the vehicle. The contact was advised to purchase the parts for the repair. The manufacturer was not notified of the…

    NHTSA complaint #11486973 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology