2014 Dodge Journey seats & seat belts problems

Related recalls

No recalls on file.

What owners say

1. Filed Sep 20, 2026CASeats & Seat Belts

   On Saturday September 19, 2026, while driving my 2014, Dodge journey without any warning. My driver's seat headset deployed. There was no impact or collision at the time of the incident. Upon deployment of headrest hit my head

   NHTSA complaint #11765730 · source
2. Filed Aug 31, 2026SCSeats & Seat Belts

   On Friday, August 28, 2026, my wife entered our 2014 Dodge Journey and found that the drivers side head rest had burst open. The vehicle was parked in our driveway. Thankfully neither of use were driving the vehicle when this occurred, as this could have caused an accident. There was no warning from the vehicle that this would occur. We found online that there was a warranty extension (which has expired), but that seems inadequate for such a safety hazard. The headrests…

   NHTSA complaint #11760865 · source
3. Filed Jul 29, 202673,000 miNESeats & Seat Belts

   The contact owns a 2014 Dodge Journey. The contact stated that while the vehicle was parked and occupied, the contact became aware that the front passenger head restraint was damaged and unhinged. Neither an independent mechanic nor a dealer was contracted. The vehicle was not taken to a dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The approximate failure mileage was 73,000.

   NHTSA complaint #11753487 · source
4. Filed Aug 12, 2024CASeats & Seat Belts

   I got into my car today , August 12, 2024, and my son noticed something wrong with the front passenger seat headrest. It had somehow deployed. I was not in an accident. The little black pieces that are apparently supposed to hold a pin were completely broken. I don't know if it is because it has been so hot where I live or what, but if someone had been in that seat, they could have gotten injured. I never heard a sound of it happening, so it must have been when I was parked.…

   NHTSA complaint #11608126 · source
5. Filed Jul 15, 2024IDSeats & Seat Belts

   As I was driving on the highway my headrest made a loud bang and smaked the back of my head/ neck with a lot of force. I almost lost control of the vehicle, and it really hurt. My headrest still is apart. Going to see if a dealership can do anything tomorrow. This was so scary it is a huge saftey issue.

   NHTSA complaint #11602081 · source
6. Filed Oct 17, 2023WV1 injuredSeats & Seat Belts

   My drivers side headrest busted open and hit me hard in the back of the head. I was driving around 45 mph when I heard a loud pop and I got hit in the back of the head. This caused me to panic and swerve, thinking I got hit by another driver. My mother, child, and myself were in the car at this time and it was a safety hazard, not only to me, but them as well. Being hit by by the head rest set off a bad migraine and neck pain. I have not had it looked at as I can not afford…

   NHTSA complaint #11550464 · source
7. Filed Sep 23, 2023TX1 injuredSeats & Seat Belts

   Headrest deployed while sitting in the driveway. The vehicle was in parked and not running. I was getting ready to go to the store. I got in and fastened my seatbelt then the headrest deployed. The ignition was off.

   NHTSA complaint #11546139 · source
8. Filed Sep 28, 2022AROther / UnknownSeats & Seat Belts

   When driving down the road, all of a sudden I felt a huge jerk, and heard a loud noise. I thought that we had got hit from the back of the vehicle. However, we had not been hit. My passenger seat's headrest had deployed. It looks as if the brackets inside had broken. I could have wrecked my car and injured my children inside because it was so sudden and scared me!

   NHTSA complaint #11486909 · source
9. Filed Dec 27, 2021INSeats & Seat Belts

   Front passenger seat headrest deployed for no reason. I understand there are thousands of complaints involving this with various Chrysler vehicles, and a recall needs to happen

   NHTSA complaint #11445133 · source
10. Filed Sep 10, 2021MISeats & Seat Belts

    I was driving and moved the seat back of the car to sit up straighter. When I did I heard a loud noise from what I thought was the back seat and pulled over to check what it was. Upon inspection I noticed the head rest had completely separated. My first thought was that I was happy it didn’t knock me out which is exactly what I said to my daughter who was sitting in the passenger seat. I got online to see how to put it back together and realized this is a common and…

    NHTSA complaint #11432541 · source
11. Filed May 14, 2021147,037 miMOSeats & Seat BeltsVisibility & Wipers

    Head rest broke when we leaned back to grab a toy. The linkage to the wipers (to spray the windshield) broke a few days ago. We noticed it when spraying the windshield.

    NHTSA complaint #11416626 · source
12. Filed May 7, 2021160,605 miAZOther / UnknownSeats & Seat Belts

    On 5/6/21, while the vehicle was running and stationary, waiting to turn left through an intersection on city streets, the ahr (active head restraint) randomly deployed in the driver headrest. My husband, who was driving at the time, thought we had been rear ended due to the loud noise it made and the force with which it hit the back of his head. The vehicle has never been in a collision and is up to date on maintenance. Researching the ahr online brought up dozens of…

    NHTSA complaint #11415572 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology