2017 Dodge Journey seats & seat belts problems

Related recalls

No recalls on file.

What owners say

1. Filed Oct 4, 2026AZSeats & Seat Belts

   Headrest popped open on passenger side and car hasn't been in accident since I have had it. Also my backup camera isn't working, it started going blank, and upside down til it doesn't do anything anymore.

   NHTSA complaint #11768880 · source
2. Filed Jul 7, 2026OKSeats & Seat Belts

   While driving on a smooth paved road at normal speed, the active head restraint on the passenger seat suddenly deployed without any impact or collision. The headrest struck the passenger in the back of the head, causing pain and a potential injury. The vehicle did not experience a crash, bump, or sudden stop. After deployment, the headrest could not be reset or latched back into place. This appears to be a mechanical failure of the active head restraint system. This defect…

   NHTSA complaint #11748798 · source
3. Filed May 24, 2026KYAirbagsSeats & Seat BeltsTransmission & Drivetrain

   Purchased vehicle from Wildcat Used Cars in Somerset, KY on [XXX]. Took home and notified dealership of not having seatbelts in middle row. After having an inspection completed, found the SRS system was disabled, airbags removed, knee airbag just stuffed back in. All cables and components unplugged, fuses missing to cause the system to not load up and show the defect. had resistance from dealership in undoing the sale, until i made note of their mechanics checking off and…

   NHTSA complaint #11739789 · source
4. Filed Jan 12, 202625,000 miOHSeats & Seat Belts

   The contact owns a 2017 Dodge Journey. The contact stated that while the vehicle was parked, the contact discovered that the driver’s side second-row and the passenger’s side second-row seat belts intermittently failed to release when the release button was depressed. The contact stated that for the vehicle to return to normal operation, the contact had to avoid sitting in the seats for several hours or a day, and eventually, the vehicle would return to normal operation. No…

   NHTSA complaint #11710350 · source
5. Filed Jul 28, 2025150,000 miOHSeats & Seat Belts

   The contact owns a 2017 Dodge Journey. The contact stated that while driving approximately 65 MPH with her son seated in the front passenger’s seat, there was a loud popping sound coming from the passenger’s side seat before the front passenger’s seat headrest exploded. There was no injury sustained. The vehicle was taken to an independent mechanic to be inspected; however, the vehicle was not repaired due to a fractured clip. The vehicle was not diagnosed or repaired. The…

   NHTSA complaint #11676587 · source
6. Filed Jul 2, 2025GASeats & Seat Belts

   The active headrest deployed in the driver's seat while the vehicle was in use. The vehicle was not involved in any accident at the time of the deployment, and it was unprovoked.

   NHTSA complaint #11670885 · source
7. Filed Jan 26, 2025PASeats & Seat Belts

   We were driving on the interstate and my front seat passenger headrest blew apart. I could have suffered neck injury due to the force of the impact, or accident due to startling the driver. We called our local dealership and they were familiar with this issue however stated it is not on a recall and we could have the headrest replaced for $500 plus labor. There were no warning signs from the vehicle. I did have a sore neck and headaches for a couple of days. I just had a…

   NHTSA complaint #11638596 · source
8. Filed Sep 12, 202374,000 miTXSeats & Seat Belts

   The contact owns a 2017 Dodge Journey. The contact stated that after entering the vehicle, she observed that the driver's side seat headrest had detached from the seat, potentially compromising safety in the event of a collision. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 74,000.

   NHTSA complaint #11544168 · source
9. Filed Sep 6, 2023135,000 miVAAirbagsSeats & Seat Belts

   The contact owns a 2017 Dodge Journey. The contact stated that while the seat belt was in use, the seat belt and air bag warning lights were illuminated. The vehicle was taken to an independent mechanic and the contact was informed that the seat belt sensors needed to be replaced; however, the vehicle could only be serviced by the dealer. Neither the dealer nor the manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was approximately…

   NHTSA complaint #11542907 · source
10. Filed Aug 23, 2023NYSeats & Seat Belts

    Drivers side seatbelt unbuckles while driving without being touched, I’ve had my car for 5 years, and have been having this issue for a year now

    NHTSA complaint #11540429 · source
11. Filed Mar 21, 2023MISeats & Seat Belts

    The middle row bench seat, middle seat seatbelt doesn’t function the way it should. It doesn’t lock when you fully extend it or be able to hold a person during an accident. This seat has hooks for a child restraint but can’t see how it will hold a child seat if the seat belt won’t lock in place during an accident. Took my vehicle to a dodge dealer in Michigan City, IN who informed me this is not a defect, it’s the way the vehicle was designed. I have serious concerns about…

    NHTSA complaint #11513023 · source
12. Filed Oct 14, 2022122,000 miCOTowedEngineSeats & Seat Belts

    The contact owns a 2017 Dodge Journey. The contact stated while driving 65 MPH, the oil warning light illuminated, and the vehicle stalled. The vehicle was not drivable. The contact towed the vehicle to her residence the next day. The vehicle was then towed to a collision shop where the mechanic retrieved several fault codes. The vehicle was not repaired. The contact towed the vehicle to an independent mechanic and was informed that the engine needed to be replaced. The…

    NHTSA complaint #11489275 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology