2016 Dodge Journey seats & seat belts problems

Related recalls

No recalls on file.

What owners say

1. Filed Sep 1, 2026145,490 miVASeats & Seat Belts

   The contact owns a 2016 Dodge Journey. The contact stated that while the vehicle was parked, the driver’s side headrest exploded. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 145,490.

   NHTSA complaint #11761204 · source
2. Filed Jun 10, 2026FLSeats & Seat Belts

   Headrest deployed and won't go bac in. The vehicle was just sitting in the driveway, when we ot in we noticed the headrest out.

   NHTSA complaint #11743309 · source
3. Filed Sep 17, 2025AZSeats & Seat Belts

   I opened my car door to get in and found that that head rest was completely popped out. It was not in that condition the previous day.

   NHTSA complaint #11688005 · source
4. Filed Sep 10, 2025PAAirbagsSeats & Seat Belts

   While returning from a shopping trip with my mom the passenger headrest broke/exploded? It caused several small plastic fragments to fly from I guess inside and the headrest hit my mom in the back of the head. There were no lights to indicate a problem, no other vehicles around and we were only traveling 25 mph. No police or anyone else involved Ed. Wasn't sure what to do. I saw a recall for this on similar vehicles but mine is not included.

   NHTSA complaint #11686440 · source
5. Filed Aug 8, 2025NESeats & Seat Belts

   After coming home and parking the car in the driveway, went out with my son and noticed the passenger headrest had been pulled out. Went and looked at it and noticed some of the brackets holding a metal bar in place had been broke off.

   NHTSA complaint #11679457 · source
6. Filed May 18, 2025AZSeats & Seat Belts

   I got in my car yesterday and the headrest of my driver's seat popped open. I am aware that they're was a class action suit against the manufacturer for malfunctioning headrest but I cannot find any recalls on this website for that issue. I would like to know if this is going to be covered, buy the dealership if I bring this in for repair.

   NHTSA complaint #11661709 · source
7. Filed Sep 12, 2024OHSeats & Seat BeltsSteering

   The contact owns a 2016 Dodge Journey. The contact stated that while driving at an undisclosed speed, the front driver's seat independently moved up and down. In addition, the steering wheel independently moved up and down. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The manufacturer was made aware of the failure. The failure mileage was unknown.

   NHTSA complaint #11614308 · source
8. Filed Sep 4, 2024NYSeats & Seat Belts

   Passenger headrest deployed while parked with no one even in the passenger seat. This could have caused serious injury had my daughter gotten into the car prior.

   NHTSA complaint #11612670 · source
9. Filed Dec 19, 2023VA1 injuredSeats & Seat Belts

   Passenger headrest activated without warning striking passenger in the head while driving. x84 recall in effect. Dealerships wont return phone calls for the repair. no trouble indicator lamps

   NHTSA complaint #11560972 · source
10. Filed Oct 5, 2023TXSeats & Seat Belts

    My driver seat headrest had deployed somehow without getting into an thankfully I wasn't driving but I noticed it when I got into my car. The headrest also doesn't go back into place it seemed to have broke the clamps that hold the silver pole and the clamps that hold the silver pole is also locked.

    NHTSA complaint #11548519 · source
11. Filed Sep 28, 2023FLAirbagsOther / UnknownSeats & Seat Belts

    The driver's headrest in my 2016 Dodge Journey has deployed and will not reset. The plastic pieces that hold the metal bar have broken. I have read about many other owners of Journeys, that are experiencing the same issue, yet there is no official recall. I have not taken it to be inspected.

    NHTSA complaint #11547047 · source
12. Filed Sep 7, 2023TN1 injuredSeats & Seat Belts

    The passenger side active head restraint (AHR) burst open injuring the owner who was sitting in the passenger seat while the vehicle was moving. There was no rear end impact and there was no reason for the AHR to malfunction.

    NHTSA complaint #11543275 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology