2014 Ford Flex suspension problems

Related recalls

• Recall 20V072000Feb 10, 2020211,207 vehicles
  SUSPENSION:REAR

  Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.

  Risk: A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.

  Remedy: Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.

What owners say

1. Filed Sep 8, 2025ORDriver Assistance & Safety TechSteeringSuspension

   Without warning, the vehicle's power steering stopped working in an intersection while turning. The hazard lights came on automatically and I used my full body strength to steer the car out of the intersection. Inspection showed a computer module failure within the steering rack. Because the computer module is built into the steering rack, the whole steering rack needed to be replaced. This was a critical repair and cost over $3500.

   NHTSA complaint #11685817 · source
2. Filed Jun 9, 2025OHSteeringSuspension

   I have a 2014 Ford Flex. My axle shaft came undone while driving. My Ford flex was manufactured 07 of 13 my mechanic said that there's a recall for your front axle shaft on the passenger side and it falls within the guidelines of the affected vehicles but Ford says that it's not covered. My vin was never added to the recall and it’s the same exact issue that the others had for that year.

   NHTSA complaint #11665698 · source
3. Filed Oct 10, 2024113,000 miVTSuspensionTransmission & Drivetrain

   The contact owns a 2014 Ford Flex. The contact stated while driving at various speeds, the vehicle was fishtailing, causing the contact to lose control of the rear end of the vehicle. The contact stated that the failure was causing the tires and brakes to wear out prematurely, and had caused the tires to cave in. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and informed the contact that the…

   NHTSA complaint #11619063 · source
4. Filed Mar 6, 2024138,000 miMICrashFuel, Hybrid & EV PropulsionSuspension

   The contact owns a 2014 Ford Flex. The contact stated that while her wife was driving at an undisclosed speed, she became aware that the electronic power steering was not functioning properly after the steering wheel jerked in the right direction. As a result, the driver lost control of the vehicle and collided with a dividing wall on the side of the roadway. The vehicle returned to normal functionality, but the failure became a regular occurrence. The air bags did not…

   NHTSA complaint #11575771 · source
5. Filed Mar 24, 202220,000 miILSteeringSuspension

   The contact owns a 2014 Ford Flex. The contact stated while driving approximately 45 MPH the steering wheel felt like it slipped. There were also unknown noises from the steering wheel when turned left. The brake warning light was illuminated. The vehicle was taken to the local dealer and diagnosed with NHTSA Campaign Number: 20V072000 (Suspension). The vehicle had not been repaired. The manufacturer was notified of the failure. The approximate failure mileage was 20,000

   NHTSA complaint #11458231 · source
6. Filed Mar 22, 2022MOSuspension

   The vehicle was repaired under recall 20V-072. This was for the rear suspension toe link. The replacement rear suspension toe link on the right side has cracked. This was discovered when the right rear wheel was removed for tire replacement. I have a photo of the failed toe link part.

   NHTSA complaint #11457863 · source
7. Filed Feb 15, 2022FLSuspension

   This vehicle has been on the recall list since Feb of 2020, every ,it was taken to Tamiami Ford Inc., in Naples Fl. about 4 or 5 times since I was notified by Car Fax a couple years ago and they always say the same thing " We dont gave the part ". So what is a customer supposed to do? But when I pay them for servicing the vehicle there are no problems having the Part.

   NHTSA complaint #11452031 · source
8. Filed Oct 27, 2021116,598 miCACrash3 injuredTowedAirbagsSuspension

   The contact owns a 2014 Ford Flex. The contact stated while driving approximately 45 MPH when the contact heard a noise coming from the vehicle and shortly after lost control of the vehicle resulting in the contact hitting a parked vehicle with no air bags deploying. There were 3 injured, the son and daughter sustained bruising over arms and legs. The mother sought medical treatment and sustained injuries to the back. A police report was taken and the vehicle was towed to a…

   NHTSA complaint #11438432 · source
9. Filed May 13, 2021ARSuspension

   The contact owns a 2014 ford flex. The contact received notification of nhtsa campaign number: 20v072000 (suspension) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. A dealer was made aware of the recall but informed the contact that parts were not being made available by the manufacturer to remedy the recall. The manufacturer was not made aware of the…

   NHTSA complaint #11416481 · source
10. Filed May 13, 202156,306 miNJSuspension

    I took my ford flex in for a recall for the rear toe links on 1/6/21 at 55,000 miles since the recall was open for my car. Even though i was not experiencing any issues. While driving my car on may 1, the rear would sway on me and i didn't feel safe. I had the car towed to the same dealership that did the recall and they found that the toe links were faulty. That had just been replaced due to the recall. Not sure if the replacement parts for the recall are failing for…

    NHTSA complaint #11416403 · source
11. Filed Apr 14, 2021CASuspension

    Tl* the contact owns a 2014 ford flex. The contact received notification of nhtsa campaign number: 20v072000 (suspension) however, the part to do the recall repair was unavailable. The contact called sunnyvale ford (650 e el camino real, sunnyvale, ca 94087) where it was confirmed that the part was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the…

    NHTSA complaint #11408052 · source
12. Filed Apr 6, 202180,000 miCASuspension

    Ford notified my in march of 2020 of an open recall on the rear suspension toe link, and that i should schedule an appointment with service to have this taken care of. I took the car into the dealer (future ford in sacramento, ca) in july of 2020 and they said they didn't have the parts yet and to try back in q3. I received a second letter in october of 2020, again stating to schedule service to have the recall work performed and was told they still did not have the parts. I…

    NHTSA complaint #11406739 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology