2021 Ram Promaster problems, complaints & recalls

2021 Ram Promaster recalls (8)

• Recall 25V876000Dec 17, 202586 vehicles
  EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR:

  Rollx Vans (Rollx) is recalling certain GMC Yukon, Sierra, Chevrolet Express 2500, Ford Transit, E-250, Toyota Sienna, Sienna Hybrid, Honda Odyssey, Chrysler Town and Country, Voyager, Pacifica, Dodge Grand Caravan, and Ram Promaster vehicles equipped with QRT-Deluxe and QRT-Max wheelchair restraints. Please refer to Rollx's recall report for specific model year information. The retractors may not lock, preventing the wheelchair from being properly secured.

  Risk: An unsecured wheelchair can move during transit, increasing the risk of injury.

  Remedy: Rollx will work with Q'Straint to inspect and replace the retractors as necessary, free of charge. Owner notification letters were mailed February 5, 2026. Owners may contact Rollx's customer service at 1-800-956-6668.

• Recall 25V720000Oct 23, 2025300,691 vehicles
  ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY

  Chrysler (FCA US, LLC) is recalling certain 2018-2026 Ram ProMaster vehicles. The electrical circuit for the radiator fan may overheat.

  Risk: Electrical circuits that overheat increase the risk of a fire.

  Remedy: Dealers will replace the cooling fan module and fuse. In addition dealers will provide an addendum for the manual and label for the power distribution center. Some interim notification letters, notifying owners of the safety risk, were mailed December 11, 2025. Some owner notification letters were mailed beginning December 11, 2025. Additional owner notification letters were mailed in January, March, and June 2026. Remaining owner notification letters are expected to be mailed July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's numbers for this recall are 67C, B3C, and C9C. Vehicle Identification Numbers (VINs) involved in this recall became searchable on NHTSA.gov beginning October 30, 2025.

• Recall 25V552000Aug 26, 2025219,577 vehicles
  BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

  Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster and 2019-2020 Dodge Journey vehicles. Cracks in the microprocessor may cause the vehicle's rearview camera image not to display properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility.

  Risk: A rearview image that does not display properly reduces the driver's view behind the vehicle, increasing the risk of a crash.

  Remedy: Dealers will replace the rearview camera, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed beginning September 30, 2025. A second notice will be sent once the final remedy is available, anticipated July 2026. Owners may contact Chrysler customer service at 800-853-1403. Chrysler's number for this recall is 59C.

• Recall 24V416000Jun 6, 2024266 vehicles
  EQUIPMENT:OTHER:LABELS · SEATS:MID/REAR ASSEMBLY · STRUCTURE:BODY:DOOR

  Chrysler (FCA US, LLC) is recalling certain 2021-2024 Ram Promaster vehicles. The vehicles are missing a side door beam, and the tire placard contains incorrect seating capacity information. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard numbers 214, "Side Impact Protection" and 110, "Tire Selection and Rims."

  Risk: A missing side door beam may not provide adequate occupant protection in a crash, increasing the risk of injury. Incorrect seating capacity information can result in an improperly loaded vehicle, increasing the risk of injury in a crash.

  Remedy: Dealers will install a door beam and apply an overlay label, free of charge. Owner notification letters were mailed August 1, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 53B.

• Recall 24V290000Apr 25, 20242 vehicles
  ELECTRONIC STABILITY CONTROL (ESC)

  Chrysler (FCA US, LLC) is recalling certain 2021 Ram Promaster vehicles. An insecure ground connection may cause the electronic stability control (ESC) to be inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 126, "Electronic Stability Control Systems."

  Risk: Driving with an inoperative electronic stability control system can increase the risk of a crash.

  Remedy: Dealers will tighten the ground nut assembly, free of charge. All affected vehicles have been remedied. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 43B.

• Recall 24V197000Mar 14, 202412,375 vehicles
  ELECTRICAL SYSTEM:WIRING · EXTERIOR LIGHTING

  Chrysler (FCA US, LLC) (Stellantis) is recalling certain 2021-2022 Ram ProMaster vehicles. The wiring harness may have a poor connection, which can cause the left taillight and left turn signal to become inoperative. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 108, "Lamps, Reflective Devices, and Associated Equipment."

  Risk: An inoperative left turn signal may not notify other drivers of a turning vehicle, and an inoperative left taillight can reduce the vehicle's visibility to other drivers. Both scenarios can increase the risk of a crash.

  Remedy: Dealers will inspect and replace the harness, as necessary free of charge. Owner notification letters were mailed February 20, 2025. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 21B.

• Recall 23V301000Apr 27, 2023165,503 vehicles
  POWER TRAIN:AUTOMATIC TRANSMISSION:INTERNAL:PARK PAWL

  Chrysler (FCA US, LLC) is recalling certain 2019-2021 Ram ProMaster vehicles equipped with a 62TE transmission. The park pawl may not fully engage the park gear due to debris inside the transmission.

  Risk: A partially engaged park pawl can result in a vehicle rollaway, increasing the risk of a crash or injury.

  Remedy: Dealers will update the powertrain control module software, and inspect and replace, as necessary, the transmission or components within the transmission, free of charge. Owner notification letters were mailed June 22, 2023. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 44A.

• Recall 21V699000Sep 9, 202110,372 vehicles
  SEAT BELTS · SEAT BELTS:FRONT:RETRACTOR · SEAT BELTS:REAR/OTHER:RETRACTOR

  Chrysler (FCA US, LLC) is recalling certain 2021 Ram ProMaster City and Ram ProMaster vehicles. The seat belt automatic locking retractors may deactivate early, which can prevent the child restraint system from securing properly. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

  Risk: An unsecured child restraint system can increase the risk of injury during a crash.

  Remedy: Dealers will inspect and replace the seat belt retractors as necessary, free of charge. Owner notification letters were mailed October 28, 2021. Owners may contact FCA US LLC customer service at 1-800-853- 1403. FCA US LLC's number for this recall is Y61.

Recent 2021 Ram Promaster complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Sep 24, 2026NYTransmission & Drivetrain

   My 2021 Ram ProMaster experienced transmission failure and became inoperable. It is subject to Safety Recall 44A/NHTSA 23V-301 involving the 62TE transmission. Before going to Ram, an independent repair facility removed the transmission pan and documented burnt fluid and substantial metallic debris/shavings. The van was then TOWED to an authorized Ram dealer specifically because of the transmission failure and recall. Importantly, the PCM software update had NOT been…

   NHTSA complaint #11766627 · source
2. Filed Sep 7, 2026FLFuel, Hybrid & EV Propulsion

   The fuel tank is leaking where the fuel tube goes into the tank. The seal starts to leak and they do not make a replacement seal, you have to replace the entire fuel tank. This is the 2nd Promaster van that I have had and the 2nd time this has happened. This is dangerous to have fuel leaking from the front of the vehicle. This is a poor design, it’s a very common problem with these vehicles that still hasn’t been addressed. It’s also an expensive problem because the tank…

   NHTSA complaint #11762540 · source
3. Filed Aug 17, 2026CADriver Assistance & Safety Tech

   The contact owns a 2021 Ram Promaster 3500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention). The vehicle was taken to the dealer; however, the dealer declined to complete the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure.

   NHTSA complaint #11757496 · source
4. Filed Jul 27, 2026NJBrakesSuspensionTransmission & Drivetrain

   Vehicle experienced severe, premature component failures posing direct safety hazards while operating a commercial work van: 1. Parking Brake Seizure (01/25/2025 @ 49,197 miles): The parking brake pivot assembly completely seized, causing the rear brake assembly to lock up and rendering the vehicle unsafe to operate on public roads. Replaced under Invoice #CHCS490962. 2. Catastrophic Transmission & Drivetrain Failure (05/15/2026 @ 66,082 miles): The transmission suffered…

   NHTSA complaint #11753014 · source
5. Filed Jul 24, 2026NEEngine

   The specific issue you are dealing with is Chrysler Recall 67C (NHTSA Campaign 25V720). This recall impacts nearly 300,000 Ram ProMaster vans (model years 2018–2026) due to an overheating radiator cooling fan circuit that poses a significant vehicle fire risk. More than 200 of these are from the VA. Edwards Auto Group In Council Bluffs, IA is trying to make the Veterans Health Administration pay labor for a safety recall that is stated above. I am reporting them because it…

   NHTSA complaint #11752567 · source
6. Filed Jun 26, 202680,000 miCADriver Assistance & Safety Tech

   The contact owns a 2021 Ram Promaster 2500. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact stated that the rearview…

   NHTSA complaint #11746715 · source
7. Filed Jun 23, 2026ALDriver Assistance & Safety TechEngine

   The contact owns a 2021 Ram Promaster 1500. The contact received notifications of NHTSA Campaign Number: 25V552000 (Back Over Prevention) and 25V720000 (Engine and Engine Cooling); however, the parts for the recall repairs were unavailable. The dealer was contacted, and the contact was informed that parts were not yet available. The manufacturer was contacted, and the contact was informed that parts were not yet available. The contact had not experienced a failure.

   NHTSA complaint #11745891 · source
8. Filed Jun 11, 202637,000 miNCDriver Assistance & Safety Tech

   The contact owns a 2021 Ram Promaster 3500. The contact stated that while in reverse(R), the rearview camera was inoperable, with the message "Backup Camera Not Available" displayed. The contact stated that the failure had rendered the back over prevention safety system inoperable, depriving the driver of crucial rear visibility while reversing a large commercial van. The contact received notification of NHTSA Campaign Number: 25V552000(Back Over Prevention); however, the…

   NHTSA complaint #11743581 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 10, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology