2019 Mazda CX-5 electrical system problems

Related recalls

No recalls on file.

What owners say

1. Filed Jun 25, 2026CODriver Assistance & Safety TechElectrical System

   The infotainment system is experiencing the "ghost touch" problem already identified by Mazda and there has already been a class action lawsuit won regarding this problem. I was not aware of this class action lawsuit or I would have participated to have my system repaired. My infotainment system is completely unusable and I have been told it is over $500 to repair/replace. I am the original owner of this vehicle. The system continuously beeps and changes all settings while I…

   NHTSA complaint #11746531 · source
2. Filed May 18, 202635,000 miCAElectrical System

   The contact owns a 2019 Mazda CX-5. The contact stated while driving at an undisclosed speed, the instrument panel independently switched between features. The contact stated that the failure was persistent. The vehicle was taken to the dealer, however the vehicle was not diagnosed. The contact was requested to pay a diagnostic fee, the contact declined. In addition, the contact was informed that the failure was a known failure with the vehicle. The manufacturer was not made…

   NHTSA complaint #11738641 · source
3. Filed Feb 16, 2026CAElectrical System

   The touchscreen digitizer on the Mazda Connect infotainment system has developed a known defect causing constant phantom/ghost touch inputs. The screen registers random touches without any physical contact, causing the system to navigate through menus, change vehicle settings (including safety-related settings such as blind spot monitoring and heads-up display), exit navigation mid-route, change radio stations, and initiate phone calls to contacts without driver input while…

   NHTSA complaint #11718237 · source
4. Filed Jan 3, 2026OKElectrical SystemOther / Unknown

   The vehicle is experiencing a “ghost touch” malfunction within the infotainment system, wherein the touchscreen registers unintended inputs. As a result, the system intermittently initiates phone calls, changes radio stations, and alters other settings without driver interaction. This erratic behavior is highly distracting and presents a potential safety concern while the vehicle is in operation.

   NHTSA complaint #11708533 · source
5. Filed Dec 4, 2025NJElectrical System

   Summary of Issue: The infotainment system in my 2019 Mazda CX-5 has been malfunctioning for a long period of time, and the issue has now escalated to the point where the system is unsafe and distracting while driving. Details: The infotainment screen intermittently “ghosts” and activates functions on its own—clicking through menus, changing settings, and moving erratically without any driver input. The system has also frozen and rebooted while the vehicle is in motion. This…

   NHTSA complaint #11702990 · source
6. Filed Aug 15, 2025NVFireAirbagsElectrical SystemOther / Unknown

   My vehicle was damaged by an as yet determined electrical fire seemingly having originated in the passenger door speaker components.

   NHTSA complaint #11680964 · source
7. Filed Jul 24, 2025KSDriver Assistance & Safety TechElectrical System

   When accelerating, the transmission feels jerky/stutters. The check engine light and traction control light are illuminated and on the instrument cluster the messages: "Forward Smart City Brake Support Malfunction", "Smart Brake System Malfunction" and "Front Radar Sensor System Malfunction" appear. The vehicle acts like it doesn't know which gear it should be in, it'll buck pretty hard and then it refuses to accelerate...it feels like it's in a "limp mode". A previous…

   NHTSA complaint #11675874 · source
8. Filed Mar 25, 2025CAElectrical System

   This is a complete electrical system failure. My screen continues scroll All Systems fails. At least it is not draining the battery again. I have had to replace the battery 2 times in the last 6 months. Maybe CarMax sold me a "lemon". . I received a recall notice, however when I spoke with the service department at the Bob Mazda dealership in Carlsbad and they told me that the recall on my vehicle is closed. I can come in for repairs, but at my own expense. I have only owned…

   NHTSA complaint #11650634 · source
9. Filed Mar 25, 2025OHElectrical System

   While driving, the infotainment screen went crazy! It randomly changed screens rapidly, and the navigation voice started talking loudly about changing volume level, and repeatedly. Very distracting and dangerous.

   NHTSA complaint #11650403 · source
10. Filed Mar 5, 2025CACrash1 injuredTowedBrakesElectrical SystemTransmission & Drivetrain

    On [XXX], I was the operator of a 2019 Mazda CX-5 in Los Angeles, California. I parked the vehicle on an incline on or around [XXX] in Los Angeles, California, and then exited the vehicle. The vehicle remained stationary for some time, until it suddenly began rolling backwards at a speed that pushed me to the ground while I was getting my things from the passenger side door, causing me serious injuries. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),…

    NHTSA complaint #11646520 · source
11. Filed Feb 24, 2025COElectrical SystemOther / Unknown

    The infotainment system within the Mazda has a variety of issues. 1. Its CarPlay system is extremely slow to connect to the mobile device via a USB. 2. 'Mobile Device Error' message pops-up frequently and disconnects the infotainment system from the mobile device. 3. 'Ghost Touch' occurs when driving under 20 mph. The screen fritz's out, will randomly press buttons, turn settings on and off, and there is no control over it. 4. Screen freezes. System and screen will either…

    NHTSA complaint #11644631 · source
12. Filed Nov 17, 2024TNBrakesElectrical SystemSteering

    The steering and braking systems on my vehicle malfunctioned after jumping my vehicle when the battery drained too far to start, or even power my cars baseline electrical systems. After jumping my car, I started backing out of my parking spot and when I turned the wheel it very violently jerked in a manner that could have hurt me if I'd been holding onto the wheel tighter. Around this same time I believe I recall the brakes automatically applying and halting the vehicle. I…

    NHTSA complaint #11625779 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology