2014 Mercedes-Benz Sprinter 3500 problems, complaints & recalls

2014 Mercedes-Benz Sprinter 3500 recalls (7)

• Recall 21V042000Feb 3, 202148,667 vehicles
  ELECTRONIC STABILITY CONTROL (ESC):CONTROL MODULE

  Daimler Vans USA, LLC (DVUSA) is recalling certain 2012-2018 Mercedes Benz Sprinter 3500 and Freightliner Sprinter 3500 vehicles upfitted into campers or recreational vehicles. The Electronic Stability Control (ESC) unit may become disabled on these vehicles.

  Risk: If ESC becomes disabled, vehicle driving stability may be impacted under certain driving conditions, increasing the risk of a crash.

  Remedy: DVUSA will notify owners, and dealers will replace the rear-wheel speed sensor with a more robust sensor, free of charge. DVUSA issued owners an interim notification on March 10, 2021. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is NC3DREZAHA.

• Recall 19V004000Jan 8, 201988,388 vehicles
  AIR BAGS:FRONTAL:PASSENGER SIDE:INFLATOR MODULE

  Daimler Vans USA, LLC (DVUSA) is recalling certain 2014-2017 Freightliner Sprinter 2500 and 3500 and Mercedes-Benz Sprinter 2500 and 3500 vehicles. These vehicles are equipped with certain air bag inflators assembled as part of the passenger frontal air bag modules used as original equipment or replacement equipment. In the event of a crash necessitating deployment of the passenger frontal air bag, these inflators may explode due to propellant degradation occurring after long-term exposure to absolute humidity and temperature cycling.

  Risk: An inflator explosion may result in sharp metal fragments striking the driver or other occupants resulting in serious injury or death.

  Remedy: DVUSA will notify owners, and dealers will replace the front passenger air bag module, free of charge. The recall began March 15, 2019. Owners may contact DVUSA customer service at 1-877-762-8267.

• Recall 17V786000Dec 8, 2017550 vehicles
  EQUIPMENT

  Midwest Automotive Designs, LLC (Midwest) is recalling certain Custom Vans and Camper Van recreational vehicles built on 2014-2017 Mercedes Benz Sprinter chassis and 2016-2017 RAM Promaster chassis. These vehicles are equipped with Kidde Plastic-Handle or Push Button 'Pindicator' fire extinguishers that may become clogged, preventing the extinguisher from discharging as expected or excessive force may be needed to activate the extinguisher. Additionally, in certain models, the nozzle may detach from the valve assembly with enough force that it could cause injury and also render the product inoperable. For a full list of the affected fire extinguisher models visit: https://static.nhtsa.gov/odi/rcl/2017/RMISC-17E062-5427.pdf

  Risk: In the event of a fire, if the fire extinguisher does not function properly, it can increase the risk of injury.

  Remedy: Midwest will notify owners, and dealers will replace the fire extinguisher with a different brand, free of charge. The recall began on December 11, 2017. Owners may contact Kidde customer service for their replacement extinguisher at 1-855-262-3540, or online at www.kidde.com and click on "Product Safety Recall" for more information.

• Recall 17V093000Feb 10, 201715,338 vehicles
  AIR BAGS

  Daimler Vans USA, LLC (DVUSA) is recalling certain 2013-2016 Mercedes-Benz Sprinter 2500 and 3500 and Freightliner Sprinter 2500 and 3500 vans. These vehicles were manufactured without a reinforcement plate and protective bracket on the air bag control unit. As a result, the air bag control unit may not remain functional after the initial impact, possibly preventing additional air bags from deploying in response to a secondary impact.

  Risk: If additional air bags do not deploy as intended, the occupants are at an increased risk of injury.

  Remedy: DVUSA will notify owners, and dealers will install a reinforcement plate and protective bracket around the air bag control unit, free of charge. The recall began on May 26, 2017. Owners may contact DVUSA customer service at 1-877-762-8267.

• Recall 16V077000Feb 10, 2016136,361 vehicles
  AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR MODULE

  Daimler Vans USA, LLC (Daimler Vans) is recalling certain model year 2007-2009 Dodge Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 31, 2008, 2007-2014 Freightliner Sprinter 2500 and 3500 vehicles manufactured July 1, 2006, to July 1, 2014, and 2010-2014 Mercedes Benz Sprinter 2500 and 3500 vehicles manufactured July 1, 2010, to July 1, 2014. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.

  Risk: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the vehicle occupants potentially resulting in serious injury or death.

  Remedy: Daimler Vans will notify the Mercedes-Benz and Freightliner owners and Fiat Chrysler will notify the Dodge owners. The respective dealers will replace the driver frontal air bag inflator, free of charge. The recall began March 31, 2017. Mercedes-Benz and Freightliner owners may contact Daimler Van's customer service at 1-877-762-8267. Dodge owners may contact Fiat Chrysler customer service at 1-800-853-1403.

• Recall 14V764000Dec 1, 20148,279 vehicles
  ENGINE AND ENGINE COOLING:ENGINE:DIESEL

  Mercedes-Benz USA, LLC - DBA Sprinter (Mercedes) is recalling certain model year 2014-2015 Sprinter 2500, and Sprinter 3500 vehicles manufactured February 28, 2014, to November 21, 2014. In the affected vehicles, oil may leak from around the chain tensioner gasket area.

  Risk: Leaking oil may drip onto a hot engine surface, increasing the risk of a fire. Additionally, the leaking oil may be a road hazard for other vehicles, increasing the risk of a crash.

  Remedy: Mercedes will notify owners, and dealers will replace the chain tensioner gasket, free of charge. The recall began on December 19, 2014. Owners may contact Mercedes customer service at 1-877-762-8267. Mercedes' number for this recall is 2014120003.

• Recall 14V706000Nov 5, 201434 vehicles
  EQUIPMENT ADAPTIVE/MOBILITY

  Cummings Mobility Conversion & Supply (Cummings) is recalling certain model year 2006-2014 Ford E-150, E-250, E-350, Chevrolet Express, 2006-2008 Dodge Sprinter, and 2009-2014 Mercedes-Benz Sprinter, and 2013 Ford Transit Connect vehicles manufactured January 1, 2006, to October 8, 2014, equipped with certain model S2005, S2010, S5005, S5010, S5505, and S5510 wheelchair lifts manufactured by Ricon Corporation after January 1, 2006. The platform side plate of the affected wheelchair lifts may crack.

  Risk: If the platform side plates crack, the lift platform can separate from the lift and come to rest against the vehicle's lift door. When the doors are opened, the platform may fall out, increasing the risk of injury to the lift operator.

  Remedy: Cummings will notify owners to take buses to a Ricon dealer or service center who will install supplemental platform support bumpers. Any platform that has already started cracking will be replaced, free of charge. The recall began January 13, 2015. Owners may contact Cumming's customer service at 1-800-639-5438 or Ricon customer service at 1-800-322-2884. Cumming's number for this recall is 14E-041.

NHTSA defect investigations

• PE20014Opened Sep 21, 2020Closed Mar 30, 2021led to recall 21V042000

  Rear Wheel Speed Sensor Failure

  The Office of Defects Investigation (ODI) analyzed complaint data provided by Daimler Vans USA, LLC (Daimler) as well as complaints submitted to ODI from consumers to identify incidents related to Rear Wheel Speed Sensors (RWSS) failures. ODI's analysis identified 6,710 incidents of RWSS failure (unique VINs) in MY 2012-2018 Mercedes- Benz and Freightliner Sprinter vehicles upfitted to campers or recreational vehicles (RVs) representing 81 percent of all Sprinter RWSS reports. Complaint and warranty analysis indicated that the majority of incidents (approximately 99%) were related to RWSS mois…

Recent 2014 Mercedes-Benz Sprinter 3500 complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed Feb 2, 2023NCDriver Assistance & Safety TechEngineAcceleration & Cruise Control

   THE FOLLOWING HAS BEEN SENT TO MERCEDES CORPORATE CUSTOMER SERVICE All of the following has started happening since an exhaust recall was done by Mercedes. In September 2022, we were driving cross country to Denver Colorado and enough codes piled up in the background that we went into limp mode in the middle of 70 MPH highway traffic. This happened without warning and was an extreme safety concern. But I was lucky to be near an exit and already in the right lane. I reset…

   NHTSA complaint #11505086 · source
2. Filed Aug 26, 2021WABrakes

   received a recall for the ESP electronic stability control system inApril 2021, dealership made an appointment for May 2021. Then told me the reaper parts were not available, but would contact me asp, . Today, August 26th I checked to see why no notification, was told thy had the parts, but could not get to my project until later October. I told them that date would not work asm I was driving the vehicle to New York beginning October first. They failed to call me, and now…

   NHTSA complaint #11430678 · source
3. Filed May 24, 202128,000 miOHDriver Assistance & Safety Tech

   The contact owns a 2014 Mercedes-Benz Sprinter 3500. The contact stated while driving 60 mph, the rear wheel speed sensor failed causing the transmission to inadvertently downshift. The contact stated that the abs warning light was illuminated. The vehicle was taken to a local dealer to be diagnosed. The mechanic determined that the rear wheel speed sensor needed to be replaced. The vehicle was repaired however, the failure recurred two years later. The contact was relating…

   NHTSA complaint #11418342 · source
4. Filed Mar 15, 202115,000 miLADriver Assistance & Safety TechAcceleration & Cruise Control

   Tl* the contact owns a 2014 mercedes-benz sprinter 3500. The contact stated that while driving 70 mph, the vehicle surged without warning. The contact restarted the vehicle and the vehicle drove as designed. The contact received notification of nhtsa campaign number: 21v042000 (electronic stability control) however, the part to do the recall repair was unavailable. The vehicle was taken to several unknown local dealers to be diagnosed. The contact was informed that the rear…

   NHTSA complaint #11403082 · source
5. Filed Mar 3, 202146,000 miFLDriver Assistance & Safety TechAcceleration & Cruise ControlWheels & Tires

   Wheel speed sensor on vehicle has malfunctioned multiple times. When speed sensor malfunctions the vehicle speed surges and operates erratically on its own. Condition happens when vehicle is in motion. Conditions happen at different speeds

   NHTSA complaint #11398890 · source
6. Filed Dec 17, 202013,500 miTNBrakesAcceleration & Cruise ControlWheels & Tires

   Wheel speed sensors malfunctioning while driving. Going on the third trip to the dealer for rnr. Third fault after a couple of hundred miles since the second rnr. Many internet forums explain same issues n frustrations. Veh has only 13500 miles, three rnrs within the 500-1000 miles.

   NHTSA complaint #11383887 · source
7. Filed Dec 9, 202045,000 miMDFireOther / Unknown

   In june of 2020 this vehicle caught on fire, originating in the engine compartment according to my driver. The vehicle was a total loss resulting in no bodily harm and my insurance company paid me a settlement and is still investigating last i heard. I also had to replace two wheel speed sensors out of pocket that my local dealer didn't recognize they should have been covered under warranty. My dealer did eventually acknowledge they should have been covered, but refuse to…

   NHTSA complaint #11378630 · source
8. Filed Nov 19, 202042,019 miNCBrakesEngineAcceleration & Cruise Control

   I was driving on the highway during rain and 3 messages displayed on the dash: 1) esp (electronic stability program) visit workshop, 2) asr (acceleration slip regulation) icon visit workshop and 3) abs (anti-lock braking system) visit workshop. Also received collision avoidance assist inoperative notification. I pulled off the highway and experienced unexpected acceleration and erratic gear shifting resulting in extremely unsafe operation. Later, mercedes service determined…

   NHTSA complaint #11375403 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 10, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology