Mercedes-Benz Sprinter 3500 problems by model year

Updated from NHTSA data · How we count

NHTSA has 217 owner complaints and 91 recalls on file for the Mercedes-Benz Sprinter 3500 (2007–2024). The 2019 Sprinter 3500 has the most serious complaints, most often about brakes.

Complaints
217
Recalls
91
Model years
18
Worst year
2019

Complaints by model year

20071120091420111318201322192015312420178262019138202181720233
NHTSA complaints per Mercedes-Benz Sprinter 3500 model year. Click a bar for details.

Newer model years have had less time on the road, so they naturally have fewer complaints. Compare a year against its neighbors rather than against brand-new models.

Worst Mercedes-Benz Sprinter 3500 years to buy

Ranked by our severity-weighted complaint score (crashes, fires and injuries count extra — how it works).

  1. 2019 Mercedes-Benz Sprinter 3500 — 26 complaints, 3 crashes, 1 fire; top problem: Brakes
  2. 2016 Mercedes-Benz Sprinter 3500 — 31 complaints, 1 crash, 1 fire; top problem: Acceleration & Cruise Control
  3. 2014 Mercedes-Benz Sprinter 3500 — 22 complaints, 2 crashes, 1 fire; top problem: Driver Assistance & Safety Tech
  4. 2015 Mercedes-Benz Sprinter 3500 — 19 complaints; top problem: Acceleration & Cruise Control
  5. 2017 Mercedes-Benz Sprinter 3500 — 24 complaints; top problem: Driver Assistance & Safety Tech

Fewest serious complaints among years at least 3 years old: 2007 (0 complaints).

Every Mercedes-Benz Sprinter 3500 model year

YearComplaintsCrashesFiresInjuriesRecallsTop problem
2024 Sprinter 350030003Wheels & Tires
2023 Sprinter 3500170006Transmission & Drivetrain
2022 Sprinter 350080006Brakes
2021 Sprinter 3500810016Brakes
2020 Sprinter 35001310022Electrical System
2019 Sprinter 35002631141Brakes
2018 Sprinter 3500800010Brakes
2017 Sprinter 3500240009Driver Assistance & Safety Tech
2016 Sprinter 35003111016Acceleration & Cruise Control
2015 Sprinter 35001900115Acceleration & Cruise Control
2014 Sprinter 3500222107Driver Assistance & Safety Tech
2013 Sprinter 3500180005Acceleration & Cruise Control
2012 Sprinter 3500131014Acceleration & Cruise Control
2011 Sprinter 350040004Seats & Seat Belts
2010 Sprinter 350010006Brakes
2009 Sprinter 350010101Lighting
2008 Sprinter 350010000Acceleration & Cruise Control
2007 Sprinter 350000001—

Most common Mercedes-Benz Sprinter 3500 problem areas (all years)

  • Driver Assistance & Safety Tech
    68 complaints
  • Acceleration & Cruise Control
    61 complaints
  • Brakes
    56 complaints
  • Transmission & Drivetrain
    29 complaints
  • Electrical System
    29 complaints
  • Wheels & Tires
    23 complaints
  • Engine
    18 complaints
  • Body & Structure
    13 complaints
  • Airbags
    11 complaints
  • Fuel, Hybrid & EV Propulsion
    11 complaints

Complaint trend

20202021202220232024
Complaints about the Mercedes-Benz Sprinter 3500 received by NHTSA each month.

Mercedes-Benz Sprinter 3500 recalls

  • Recall 25V609000Sep 12, 20254 vehiclesModel years 2024

    Risk: Frame members with inadequate strength may reduce the vehicle's performance in a crash, increasing the risk of injury.

  • Recall 25V135000Feb 28, 202588 vehiclesModel years 2024

    Risk: Parking brake failure can result in a vehicle rollaway, increasing the risk of a crash.

  • Recall 24V930000Dec 13, 2024697 vehiclesModel years 2019–2022

    Risk: A display that is too bright can make it difficult for the driver to see critical safety information, increasing the risk of a crash.

  • Recall 24V517000Jul 9, 20241,232 vehiclesModel years 2023–2024

    Risk: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.

  • Recall 24V225000Mar 24, 202499 vehiclesModel years 2023

    Risk: An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.

  • Recall 24V166000Mar 1, 2024828 vehiclesModel years 2023

    Risk: A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.

  • Recall 23V876000Dec 21, 2023387 vehiclesModel years 2019–2023

    Risk: A detached partition wall can increase the risk of injury.

  • Recall 23V875000Dec 21, 20233,739 vehiclesModel years 2019–2021

    Risk: Reduced stability increases the risk of a crash. Additionally, the third-row seat mountings can fail, increasing the risk of injury during a crash.

  • Recall 23V874000Dec 21, 20239 vehiclesModel years 2020

    Risk: Reduced vehicle control increases the risk of a crash. Additionally, the propeller shaft may damage the fuel tank during a crash, causing a leak and increasing the risk of a fire.

  • Recall 23V849000Dec 15, 202333 vehiclesModel years 2023

    Risk: A loss of steering control can increase the risk of a crash.

  • Recall 23V806000Dec 1, 2023131 vehiclesModel years 2021–2023

    Risk: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.

  • Recall 23V204000Mar 24, 20236,857 vehiclesModel years 2019–2022

    Risk: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.

  • Recall 23V101000Feb 17, 2023350 vehiclesModel years 2022

    Risk: An air bag that does not deploy as intended increases the risk of injury in a crash.

  • Recall 22V796000Oct 21, 2022124,305 vehiclesModel years 2019–2022

    Risk: Vehicle rollaway increases the risk of a crash.

  • Recall 22V360000May 20, 202219,937 vehiclesModel years 2019–2021

    Risk: A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.

  • Recall 22V281000Apr 27, 202212,086 vehiclesModel years 2019–2021

    Risk: An inoperable rearview camera display reduces the driver's rear view, increasing the risk of a crash.

  • Recall 22V131000Mar 8, 20222,153 vehiclesModel years 2021

    Risk: An incorrectly assembled torsion bar may fail at the connection between the torsion bar and linkage, resulting in a loss of vehicle stability, and increasing the risk of a crash.

  • Recall 22V073000Feb 9, 20222,564 vehiclesModel years 2021

    Risk: The operator may overload the vehicle, resulting in excessive tire wear and increasing the risk of a crash.

  • Recall 21V972000Dec 15, 202148,400 vehiclesModel years 2019–2020

    Risk: Unintentional vehicle movement can increase the risk of a crash.

  • Recall 21V934000Dec 1, 202130 vehiclesModel years 2021

    Risk: Loose bolt fasteners may allow the rear step to separate from the vehicle, becoming a road hazard and increasing the risk of a crash.

  • Recall 21V933000Dec 1, 202198 vehiclesModel years 2021

    Risk: A damaged brake hose may leak brake fluid, extending the distance needed to stop the vehicle and increasing the risk of a crash.

  • Recall 21V779000Oct 6, 202138 vehiclesModel years 2021

    Risk: An electrical short can increase the risk of a fire.

  • Recall 21V513000Jul 7, 20211,514 vehiclesModel years 2021

    Risk: An unsecured child restraint system can increase the risk of injury during a crash.

  • Recall 21V411000Jun 2, 202133,437 vehiclesModel years 2019–2021

    Risk: A backup camera that displays a blank image reduces the driver's rear view, increasing the risk of a crash or injury.

  • Recall 21V410000Jun 2, 20214,078 vehiclesModel years 2019–2021

    Risk: Damage to the wiring harness can prevent the side air bag within the seat to deploy inadvertently or not deploy as designed, increasing the risk of injury.

Other Mercedes-Benz models

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. Methodology