2021 Jeep Grand Cherokee airbags problems

Related recalls

• Recall 21V873000Nov 10, 202199,255 vehicles
  AIR BAGS · AIR BAGS: AIR BAG/RESTRAINT CONTROL MODULE:SOFTWARE

  Chrysler (FCA US, LLC) is recalling certain 2021 Jeep Grand Cherokee L, 2022 Jeep Wagoneer, and Grand Wagoneer vehicles. The Occupant Restraint Controller (ORC) may have incorrect software which can disable the driver, passenger, and knee air bags without warning.

  Risk: Disabled air bags can increase the risk of injury to occupants in a crash.

  Remedy: Dealers will reprogram the ORC, free of charge. Owner notification letters were mailed December 2, 2021. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is Y79.

What owners say

1. Filed Sep 30, 2026CAAirbagsSeats & Seat Belts

   The driver’s seatbelt sensor constantly goes off as not detecting that the seatbelt is buckled, while driving; this causes the alarm to continuously beep and also disables the airbag. Aside from the seatbelt issue, there is a standalone airbag issue that has been detected by the car’s health report multiple times. The drive shaft is also defective, causing the car to shake when the car hits 73 mph. The auto stop/start also disables on its own. I have taken it to the…

   NHTSA complaint #11768081 · source
2. Filed Sep 8, 202642,000 miNYAirbagsTransmission & Drivetrain

   The contact owns a 2021 Jeep Grand Cherokee. The contact stated that while driving 5 MPH, the vehicle jumped. The contact stated that while driving 8–9 MPH, the vehicle jerked, and there was an abnormally loud sound coming from the vehicle. In addition, the air bag warning light was illuminated. The dealer was made aware of the failure. The failure was not duplicated. The vehicle was not repaired. The failure reoccurred. In addition, the contact stated that the transmission…

   NHTSA complaint #11762877 · source
3. Filed Sep 25, 2025101,000 miNMAirbagsElectrical System

   The contact owns a 2021 Jeep Grand Cherokee. The contact stated that upon starting the vehicle, the messages "No Seat Belt", "Service Air Bags", "Service Seat Belts" and "Auto Park Disabled" were displayed. The contact stated that the failure had occurred with the driver and the front passenger's side seat occupant wearing their seat belts. Additionally, the brake and the check engine warning lights were illuminated. The vehicle was taken to the dealer, where it was…

   NHTSA complaint #11689665 · source
4. Filed Jul 29, 2025WACrash1 injuredTowedAirbagsEngineAcceleration & Cruise Control

   Was pulling into a parking spot on the 2nd level of parking garage and the Jeep accelerated and hit the cement wall at front of garage space. It accelerated on its own. The front of the jeep was crushed, and I ended up with a fractured sternum and a seat belt hernia which I will have surgery in the next couple of weeks. The airbags did not deploy. And I did not press on the gas pulling into the parking spot --- it just accelerated on its own. When I first got in the car the…

   NHTSA complaint #11676946 · source
5. Filed Jul 24, 2025TXAirbags

   The leather of the dash that covers the airbag area has become unglued completely and is wrinkled all across the dash, and I am concerned the safety crash features will not work correctly now with premature failure of the adhesives that hold such a large area on the dash.

   NHTSA complaint #11676028 · source
6. Filed Dec 31, 202427,914 miNYAirbags

   The contact owns a 2021 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the air bag warning light illuminated. The vehicle was taken to the dealer, however, the vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The contact was informed that there were no records indicating previous repairs performed by the dealer. The contact stated that in 2023 the failure had occurred, and the repair was covered under an…

   NHTSA complaint #11633371 · source
7. Filed Apr 8, 2024LAAirbagsLightingSuspension

   The contact owns a 2021 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Numbers: 22V544000 (Exterior Light), 21V873000 (Air Bags), 23V413000 (Suspension) and 24V132000 (Suspension, Steering) however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and it was confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair.…

   NHTSA complaint #11581694 · source
8. Filed Dec 21, 2023NYCrash1 injuredTowedAirbagsDriver Assistance & Safety TechSteering

   I was traveling on a road with light snow. There was a bend in the road. I lost steering and manual breaking causing the vehicle to strike a telephone pole head on. My air bags did not deploy.

   NHTSA complaint #11561247 · source
9. Filed Aug 31, 2023ARCrash1 injuredTowedAirbags

   The contact called on behalf of her mother who owns a 2021 Jeep Grand Cherokee. The contact stated while her mother was driving at an undisclosed speed, she lost consciousness, and the vehicle veered off the road. The vehicle hit the fence, then crashed into a tree, and the tree fell on the vehicle. The air bags failed to deploy. The contact's mother was assisted out of the vehicle by emergency services and was transported to the hospital, where she was informed that she had…

   NHTSA complaint #11541958 · source
10. Filed Jun 12, 2023PAAirbagsSeats & Seat BeltsSteering

    While driving on a major interstate going 75mph lost power steering suddenly and was unable to control the vehicle. Air alert went off stating they were not functioning. Adaptive cruise control stopped working, lane departure stopped working. Every single alert that could be alerting was going off simultaneously. Seat belts were fastened, however seat belt alarm continued going off. Very scary and unsafe situation on major highway with 2 children in my car.

    NHTSA complaint #11526708 · source
11. Filed Feb 16, 2023PAAirbagsElectrical SystemSuspension

    Steering wheel airbag cover cracked without pressing on the horn or any force. The lift gate will go up halfway and instantly come back down without pressing the button to make it come back down. And, the front passenger tie rod has been replaced twice in 18 months.

    NHTSA complaint #11507559 · source
12. Filed Jan 9, 2023WAAirbagsBrakesSteering

    Driving down a steep icy hill all warning lights illuminated and power steering completely failed. This is the second time for this specific failure. The vehicle is extremely hard to control without power steering and could have easily caused an acident. The vehicle was repaired at a local dealership both times.

    NHTSA complaint #11500850 · source

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology