2020 Tesla Model S problems, complaints & recalls

2020 Tesla Model S recalls (11)

• Recall 24V376000May 28, 2024125,233 vehicles
  SEAT BELTS:FRONT:WARNING LIGHT/DEVICES

  Tesla, Inc. (Tesla) is recalling certain 2012-2024 Model S, 2015-2024 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles. In the event of an unbelted driver, the seat belt warning light and audible chime may not activate as intended. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 208, "Occupant Crash Protection."

  Risk: A seat belt warning system that fails to alert occupants of an unbelted seat belt can increase the risk of injury during a crash.

  Remedy: Tesla will release an over-the-air (OTA) software update. Owner notification letters were mailed July 26, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-008.

• Recall 24V153000Feb 27, 20246,557 vehicles
  ELECTRICAL SYSTEM:SOFTWARE · FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT

  Tesla, Inc. (Tesla) is recalling certain 2013, 2018-2021 Model S, 2020-2021 Model X, 2018-2022 Model 3, and 2020-2022 Model Y vehicles. A factory reset muted the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

  Risk: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are muted, increasing the risk of a crash.

  Remedy: Tesla released an over-the-air (OTA) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed April 27, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-006.

• Recall 24V051000Jan 30, 20242,193,869 vehicles
  ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL

  Tesla, Inc. (Tesla) is recalling certain 2012-2023 Model S, 2016-2024 Model X, 2017-2023 Model 3, 2019-2024 Model Y, and 2024 Cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the Brake, Park, and Antilock Brake System (ABS) warning lights. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 105, "Hydraulic and Electric Brake Systems" and 135, "Light Vehicle Brake Systems."

  Risk: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.

  Remedy: Tesla began releasing an over-the-air (OTA) software update, free of charge. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-24-00-003.

• Recall 23V838000Dec 12, 20232,031,220 vehicles
  ELECTRICAL SYSTEM:ADAS:DRIVER MONITORING:SOFTWARE

  Tesla, Inc. (Tesla) is recalling 2012-2023 Model S, 2016-2023 Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with all versions of Autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when Autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the SAE Level 2 advanced driver-assistance feature.

  Risk: In certain circumstances when Autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when Autosteer is canceled or not engaged, there may be an increased risk of a crash.

  Remedy: Tesla will release an over-the-air (OTA) software update, free of charge. Owner notification letters were mailed February 10, 2024. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-23-00-008.

• Recall 23V085000Feb 15, 2023362,758 vehicles
  STEERING:AUTOMATED/ADAPTIVE STEERING

  Tesla, Inc. (Tesla) is recalling certain 2016-2023 Model S, Model X, 2017-2023 Model 3, and 2020-2023 Model Y vehicles equipped with Full Self-Driving Beta (FSD Beta) software or pending installation.  The FSD Beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.

  Risk: FSD Beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.

  Remedy: Tesla will release an over-the-air (OTA) software update, free of charge.  Owner notification letters were mailed April 15, 2023.  Owners may contact Tesla customer service at 1-877-798-3752.  Tesla's number for this recall is SB-23-00-001.

• Recall 22V818000Nov 1, 202240,168 vehicles
  STEERING:ELECTRIC POWER ASSIST SYSTEM

  Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S and Model X vehicles. The electronic power assist steering (EPAS) system may experience a loss of power steering assist when driving on rough roads or after hitting a pothole.

  Risk: A loss of power steering assist can require greater steering effort, especially at low speeds, increasing the risk of a crash.

  Remedy: Tesla has released an over-the-air (OTA) software update to recalibrate the EPAS system, free of charge. Owner notification letters were mailed December 31, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-014.

• Recall 22V235000Apr 12, 2022594,894 vehicles
  ELECTRICAL SYSTEM:SOFTWARE · FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT

  Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model Y, Model X, Model S, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

  Risk: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.

  Remedy: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, including Summon and Smart Summon, free of charge. Owner notification letters were mailed June 6, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall supersedes recall 22V-063. Vehicles configured with Summon or Smart Summon and already remedied under 22V-063 will need to have the new remedy software installed.

• Recall 22V063000Feb 4, 2022578,607 vehicles
  ELECTRICAL SYSTEM:SOFTWARE · FORWARD COLLISION AVOIDANCE: WARNINGS:EXTERNAL/PEDESTRIAN ALERT

  Tesla, Inc. (Tesla) is recalling certain 2020-2022 Model S, Model X, Model Y, and 2017-2022 Model 3 vehicles. The Boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the Pedestrian Warning System (PWS) sounds. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 141, "Minimum Sound Requirements for Hybrid and Electric Vehicles."

  Risk: Pedestrians may be unaware of an approaching vehicle if the PWS sounds are obscured, increasing the risk of a crash.

  Remedy: Tesla will perform an over-the-air (OTA) software update that will disable the Boombox functionality when the vehicle is in Drive, Neutral and Reverse modes, free of charge. Owner notification letters are expected to be mailed April 5, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-003. Note: This recall has been superseded by Recall 22V-235. Tesla's number for the new recall is SB-22-00-003.

• Recall 22V037000Jan 27, 202253,822 vehicles
  STEERING:AUTOMATED/ADAPTIVE STEERING

  Tesla, Inc. (Tesla) is recalling certain 2016-2022 Model S and Model X, 2017-2022 Model 3, and 2020-2022 Model Y vehicles. The "rolling stop" functionality available as part of the Full Self-Driving (Beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.

  Risk: Failing to stop at a stop sign can increase the risk of a crash.

  Remedy: Tesla will perform an over-the-air (OTA) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed March 28, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-22-00-001.

• Recall 21V00B000Dec 21, 2021130,441 vehicles
  LATCHES/LOCKS/LINKAGES:HOOD:LATCH

  Tesla, Inc. (Tesla) is recalling certain 2014-2021 Model S vehicles. The front trunk latch assembly may be misaligned, preventing the secondary hood latch from engaging. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard number 113, "Hood Latch System."

  Risk: If the primary latch is inadvertently released and the secondary latch is not engaged, the hood could open unexpectedly, obstructing the driver's view and increasing the risk of a crash.

  Remedy: Tesla Service will inspect and reposition the latch assembly as necessary, free of charge. Owner notification letters were mailed February 18, 2022. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-11-003.

• Recall 21V846000Oct 29, 202111,728 vehicles
  FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING · FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA · FORWARD COLLISION AVOIDANCE:SOFTWARE · FORWARD COLLISION AVOIDANCE: WARNINGS

  Tesla, Inc. (Tesla) is recalling certain 2017-2021 Model S, Model 3, Model X, and 2020-2021 Model Y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (FCW) or unexpected activation of the automatic emergency brake (AEB) system.

  Risk: Unexpected activation of the AEB system may cause the car to stop suddenly, increasing the risk of a crash.

  Remedy: Tesla Service has released an over-the-air (OTA) software update, free of charge. The recall began October 25, 2021. Owners may contact Tesla customer service at 1-877-798-3752. Tesla's number for this recall is SB-21-00-004.

NHTSA defect investigations

• EA26002Opened Mar 18, 2026Open

  FSD Collisions in Reduced Roadway Visibility Conditions

  The Office of Defects Investigation (ODI) is opening this Engineering Analysis to evaluate Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) degradation detection system. The focus of this investigation will be to assess the system’s ability, when encountering reduced roadway visibility conditions, to detect degradation and alert the driver with sufficient time to respond. ODI will evaluate the performance of FSD in degraded roadway conditions and the updates or modifications by Tesla to the degradation detection system, including the timing, purpose, and ca…

• PE25012Opened Oct 7, 2025Open

  Traffic safety violations while Full Self Driving ("FSD") is engaged

  The Office of Defects Investigation (“ODI”) is opening this Preliminary Evaluation (PE) to assess the scope, frequency, and potential safety consequences of FSD executing driving maneuvers that constitute traffic safety violations. This investigation concerns versions of FSD that Tesla has labeled as "FSD (Supervised)" and "FSD (Beta)." Tesla characterizes FSD as an SAE Level 2 partial automation system requiring a fully attentive driver who is engaged in the driving task at all times. Level 2 partial automation systems are designed to support and assist the driver in performing certain aspects …

• AQ25002Opened Aug 20, 2025Open

  Compliance with Standing General Order 2021-01 Reporting Requirements

  The Office of Defects Investigation (“ODI”) has identified numerous incident reports submitted by Tesla, Inc. (“Tesla”) in response to Standing General Order 2021-01 (the “SGO”), in which the reported crashes occurred several months or more before the dates of the reports. The majority of these reports involved crashes in which the Standing General Order in place at the time required a report to be submitted within one or five days of Tesla receiving notice of the crash. When the reports were submitted, Tesla submitted them in one of two ways. Many of the reports were submitted as part of a si…

• PE24033Opened Jan 6, 2025Closed Apr 3, 2026

  Actually Smart Summon sessions resulting in low-speed impacts.

  On January 6, 2025, the Office of Defects Investigations (ODI) opened Preliminary Evaluation 24003 (PE24033) to investigate Actually Smart Summon (Summon) sessions resulting in crashes during active sessions. According to Tesla, Summon is a short-distance SAE Level 2 system, controlled by the user from a cell phone within a certain distance and intended for use in parking lots and on private property. ODI analyzed complaint data provided by Tesla as well as complaints submitted to ODI from consumers to identify Summon incidents resulting in crashes. ODI's analysis indicates that almost all Sum…

• PE24031Opened Oct 17, 2024Closed Mar 18, 2026

  FSD Collisions in Reduced Roadway Visibility Conditions

  On October 17, 2024, NHTSA’s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE24031) of Tesla’s Full Self Driving Beta and Full Self Driving (Supervised) (collectively, FSD) to assess: the ability of the FSD system to detect and respond appropriately to reduced roadway visibility conditions; whether any other FSD crashes had occurred under degraded roadway visibility conditions that are similar in nature to the four SGO-reported crashes identified in the opening document, and if so, the contributing circumstances for each of those crashes; and any updates or modificatio…

• RQ24009Opened Apr 25, 2024Open

  Recall 23V838 Remedy Effectiveness

  The Office of Defects Investigation (ODI) is opening a Recall Query to assess the remedy adequacy of Recall 23V838. On December 12, 2023, Tesla filed a Defect Information Report (Recall 23V838) applicable to all Tesla models produced and equipped with any version of its Autopilot system, which Tesla described as an SAE Level 2 (L2) Advanced Driver Assistance System (ADAS). Autopilot is the simultaneous engagement of Tesla’s Traffic-Aware Cruise Control (TACC) and Autosteer. In describing the safety defect, Tesla’s Defect Information Report (DIR) explained that “the prominence and scope of the …

• DP23002Opened Jun 29, 2023Open

  Sudden Unintended Acceleration

  The Office of Defects Investigation (ODI) received a petition requesting that ODI reevaluate its decision to deny DP20-001 on the basis that intermittent high electrical current demands on the vehicles' 12VDC systems may have caused some or all of the incidents examined by ODI in DP20-001. The petitioner bases this information on a review of open-source research and the DP20-001 denial. The petition and related materials can be reviewed at NHTSA.gov under the following ODI number: 11528471.

• DP23001Opened Apr 7, 2023Closed Mar 18, 2026

  Defect Petition Interlock Request

  On March 21, 2023, the Office of Defects Investigation (ODI) received a petition requesting a “recall of all Tesla cars” produced from 2013 to the date on which the petition was filed due to what Petitioner considers to be the increased likelihood of pedal misapplication. Attached to the Petition is a paper authored by Petitioner. According to Petitioner, the differences in the operator controls between the subject Tesla vehicles and internal combustion engine powered vehicles promote driver pedal misapplication, leading to sudden unintended acceleration (SUA) incidents. To fix this alleged de…

• DP22005Opened Jan 27, 2023Closed Aug 7, 2023led to recall 22V063000

  Pedestrian alert sounds

  NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. The petition can be reviewed at NHTSA.gov under ODI Number 11486072. FMVSS 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 KG or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after Marc…

• EA22002Opened Jun 8, 2022Closed Apr 25, 2024led to recall 23V085

  Autopilot System Driver Controls

  The Office of Defects Investigation (ODI) upgraded PE21020 to EA22002 on June 8, 2022, to extend work and deepen the PE21020 crash analysis, to supplement that analysis with additional data, and to perform vehicle evaluations to understand how Tesla’s Autopilot system may exacerbate human factors or behavioral safety risks by undermining the effectiveness of the driver’s supervision. To support this work, ODI collected additional crash information and assessed vehicle control authority, driver engagement technologies, and related human factors considerations associated with partial automation …

• PE22002Opened Feb 16, 2022Closed Jun 29, 2026

  Unexpected Brake Activation

  On February 16, 2022, the Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE22002) to investigate reports of unexpected deceleration while driving with the adaptive cruise control system engaged in Model Year (MY) 2021 – 2022 Model 3 and Model Y vehicles manufactured by Tesla. The subject systems include Autopilot (all versions), Full Self-Driving (FSD) and Traffic Aware Cruise Control (TACC). These complaints have been colloquially referred to as “phantom braking”. ODI opened PE22002 to determine the scope and severity of the potential problem and to assess any resultin…

• PE21023Opened Dec 21, 2021Closed May 26, 2023

  Tesla Passenger Play

  The Office of Defects Investigation (ODI) opened Preliminary Evaluation (PE21-023) on December 21, 2021, to evaluate the driver distraction potential and use frequency / circumstances of in-vehicle game-play functionality referred to as ?Passenger Play? in certain model year (MY) 2017-2022 Tesla Model 3, S, X, and Y vehicles. Distracted driving can result in an increased risk of a crash. PE21-023 was prompted by the receipt of Vehicle Owners Questionnaire (VOQ) 11439598 from the owner of a 2021 Model 3 on November 6, 2021. ODI sent an Information Request (IR) letter to Tesla on January 20, 202…

• PE21020Opened Aug 13, 2021Closed Jun 8, 2022

  Autopilot & First Responder Scenes

  On August 13, 2021, NHTSA?s Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE21-020) to assess the performance of Tesla?s Autopilot system (a system characterized by Tesla as an SAE Level 2 driving automation system designed to support and assist the driver in performing the driving task) available in Tesla vehicles. The investigation opening was motivated by an accumulation of crashes in which Tesla vehicles, operating with Autopilot engaged, struck stationary in-road or roadside first responder vehicles tending to pre-existing collision scenes. Upon opening the invest…

Recent 2020 Tesla Model S complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

1. Filed May 11, 2026FLElectrical SystemSeats & Seat BeltsSuspension

   The vehicle has been taken to Tesla multiple times due to ongoing controllability and safety concerns. The Autopilot system will occasionally brake unexpectedly at green lights or when another vehicle is passing on the right side. The vehicle has also experienced repeated drivetrain issues, including the half shafts failing at least four times within a short period. During acceleration, the vehicle can be difficult to control at times, and the wheels exhibit noticeable…

   NHTSA complaint #11736972 · source
2. Filed Dec 4, 2025KYBody & Structure

   The rear doors have emergency release cables in case the power is cut during a collision. These cables are hidden, not glowing, and have a small square pull on the end that is difficult to find and pull. I had great difficulty in testing the function to ensure the emergency cable pulls worked. They need to have a glowing T-handle on the end to facilitate location and movement, and the emergency cable location should be marked and visible in the car, just like the emergency…

   NHTSA complaint #11703010 · source
3. Filed Nov 29, 2025CAElectrical SystemOther / Unknown

   Rear emergency release cable does not open the trunk. The latch mechanism failed with a trunk full of groceries, I pushed down the rear setts to access the trunk compartment and crawled back and popped open the emergency release cable and it did not function. I have a service for the car scheduled for Dec 2nd to repair/replace the latch mechanism.

   NHTSA complaint #11702039 · source
4. Filed Nov 1, 2025LAWheels & Tires

   Wheels: From the original purchase of the vehicle, I had a small air leak from the right rear tire. I addressed this with Tesla and they said nothing was wrong. I lived with it adding pressure from time to time. When it was time to replace the tires because the originals were only good for 20,000 miles at most. Upon replacing the tires, it was discovered that the right rear rim was cracked which explained why it was leaking all this time. Not long after the tire replacement,…

   NHTSA complaint #11696968 · source
5. Filed Sep 23, 2025KYCrashDriver Assistance & Safety TechOther / Unknown

   On 09/18 , I was using the Smart Summon feature of my Tesla Model S in the parking lot of Costco, Greenwood (Indianapolis, IN). The intent was to have the vehicle autonomously navigate from its parked spot toward my location, as designed and advertised by Tesla. During the Summon operation: 1.The vehicle failed to correctly detect and avoid a fixed obstacle (the cart return stand where shopping carts are housed). 2.Instead of stopping or rerouting safely, the car collided…

   NHTSA complaint #11689122 · source
6. Filed Sep 16, 2025INBody & Structure

   The contact owns a 2020 Tesla Model S. The contact stated that while the vehicle was parked, the driver’s side door failed to open from the inside as intended. The vehicle was restarted, but the failure persisted. The contact rolled down the driver’s side window and attempted to unlock the door from the outside; however, the failure persisted. The contact was trapped inside the vehicle. The contact climbed over to the passenger’s seat and exited the passenger’s side door…

   NHTSA complaint #11687625 · source
7. Filed Apr 2, 202532,807 miWATransmission & Drivetrain

   The contact owns a 2020 Tesla Model S. The contact stated while driving at various speeds, the vehicle started to vibrate in the shutter shaft unit. There were no warning lights illuminated. The vehicle was taken to the dealer and was diagnosed with front CV axle failure. The vehicle was repaired; however, the failure persisted. On a separate occasion, the vehicle started to shudder, and the vehicle was taken back to the dealer. The vehicle was repaired for the most recent…

   NHTSA complaint #11652390 · source
8. Filed Feb 10, 2025FLCrashDriver Assistance & Safety TechOther / Unknown

   Vehicle was tested for concern about self driving after test drive with tech told ok 3 days later Summoned car and immediately turned into adjacent vehicle all captured on video in 1-2 seconds. No issues with summons for over 4 years $2200 damage to adjacent vehicle but Tesla no damage left front wheel caused damage on start.

   NHTSA complaint #11641683 · source

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Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 10, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology