2023 Mercedes-Benz Sprinter 2500 problems, complaints & recalls

Updated from NHTSA data · How we count

Owners have filed 18 complaints with NHTSA about the 2023 Mercedes-Benz Sprinter 2500, most often about engine. There are 7 recalls for this model year.

Complaints
18
Recalls
7
Crashes
0
Fires
1
Injuries
0
Median mileage
2,100 mi
at time of problem

Key facts

  • Engine is the most-reported problem area, named in 6 of 18 complaints (33%).
  • Fuel, Hybrid & EV Propulsion (4) and transmission & drivetrain (4) follow.
  • Half of the complaints that list mileage happened before 2,100 mi.
  • Owners reported 0 crashes, 1 fire and 0 injuries.
  • The 2023 Mercedes-Benz Sprinter 2500 has 7 recalls on file.
  • It ranks 6th of 16 Mercedes-Benz Sprinter 2500 model years by our severity-weighted complaint score (1st = worst).
  • That is 55% fewer complaints than the 2022 model year (40).

2023 Mercedes-Benz Sprinter 2500 problems by category

  • Engine
    6 complaints
  • Fuel, Hybrid & EV Propulsion
    4 complaints
  • Other / Unknown
    4 complaints
  • Transmission & Drivetrain
    4 complaints
  • Electrical System
    2 complaints
  • Steering
    2 complaints
  • Brakes
    2 complaints
  • Suspension
    1 complaints
  • Wheels & Tires
    1 complaints
  • Driver Assistance & Safety Tech
    1 complaints
  • Visibility & Wipers
    1 complaints

A complaint can mention more than one problem area, so categories add up to more than the total.

Most-reported components

Component (as filed with NHTSA)Complaints
Engine6
Power train4
Unknown or other4
Fuel/propulsion system4
Steering2
Electrical system2
Visibility/wiper1
Wheels1

When problems happen (mileage)

1Under 10k10k–30k30k–60k60k–100k100k–150k150k+
Mileage at the time of the problem, for 2023 Mercedes-Benz Sprinter 2500 complaints that list mileage.

2023 Mercedes-Benz Sprinter 2500 recalls (7)

  • Recall 25V725000Oct 24, 2025366 vehicles
    STRUCTURE:FRAME AND MEMBERS

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter 2500 vehicles. The right longitudinal frame member may not be reinforced properly, decreasing the structural integrity of the third-row seats.

    Risk: Third-row seats with inadequate strength may fail to protect occupants, increasing the risk of injury in a crash.

    Remedy: Dealers will inspect and repair the frame, as necessary, free of charge. Owner notification letters were mailed December 17, 2025. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3RASCHW. Vehicle Identification Numbers (VINs) involved in this recall will be searchable on NHTSA.gov beginning October 31, 2025.

  • Recall 24V517000Jul 9, 20241,232 vehicles
    SUSPENSION:REAR:SPRINGS:LEAF SPRING ASSEMBLY:U-BOLT, LEAF SPRING TO AXLE

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2023-2024 Mercedes-Benz Sprinter vehicles. The spring U-bolts for the rear axle may have reduced strength due to improper heat-treatment, which can cause the rear axle to shift out of position.

    Risk: An axle that moves out of position can cause a loss of vehicle control, increasing the risk of a crash.

    Remedy: Dealers will replace the spring U-bolts, free of charge. Owner notification letters were mailed August 23, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDERB.

  • Recall 24V225000Mar 24, 202499 vehicles
    ELECTRICAL SYSTEM:WIRING

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. A 12-Volt ground connection may not be secured properly, which can result in the ground connection overheating and a loss of drive power.

    Risk: An overheated ground connection can increase the risk of a fire, and a loss of drive power can increase the risk of a crash.

    Remedy: Dealers will inspect and repair the 12-Volt ground connection, as necessary free of charge. Owner notification letters were mailed May 3, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3HVERSL.

  • Recall 24V166000Mar 1, 2024828 vehicles
    ELECTRICAL SYSTEM:WIRING

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The main wiring harness may chafe against the drive shaft and short circuit, which can result in a loss of drive power, power steering, and brake system control.

    Risk: A short circuit increases the risk of a fire. In addition, a loss of drive power, power steering, and brake system control increases the risk of a crash.

    Remedy: Dealers will inspect the routing of the main wiring harness and correct it, as necessary, free of charge. Owner notification letters were mailed April 5, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3BEFHAU.

  • Recall 23V876000Dec 21, 2023387 vehicles
    STRUCTURE:CRITICAL FASTENERS

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2019-2023 Mercedes-Benz Sprinter and 2019-2021 Freightliner Sprinter vehicles. The partition wall may be missing bolts, allowing the wall to detach during a crash.

    Risk: A detached partition wall can increase the risk of injury.

    Remedy: Dealers will inspect and secure the partition wall as necessary, free of charge. Owner notification letters are expected to be mailed February 16, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3TREWAN.

  • Recall 23V849000Dec 15, 202333 vehicles
    SUSPENSION:FRONT

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2023 Mercedes-Benz Sprinter vehicles. The front left suspension strut bolt may not be secured properly, which can result in a loss of steering control.

    Risk: A loss of steering control can increase the risk of a crash.

    Remedy: Dealers will inspect the front left suspension strut bolt connection and repair the body contact surface as necessary, free of charge. Owner notification letters were mailed January 31, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3FEDDOR.

  • Recall 23V806000Dec 1, 2023131 vehicles
    STRUCTURE:BODY

    Daimler Vans USA, LLC (DVUSA) is recalling certain 2021-2023 Mercedes-Benz Sprinter and 2021 Freightliner Sprinter vehicles. The topcoat paint formula may cause the windows and interior lashing rails to be insufficiently bonded to the vehicle.

    Risk: An insufficiently bonded window can detach during a crash, and objects secured to an insufficiently bonded interior lashing rail can detach, increasing the risk of injury.

    Remedy: Dealers will inspect the paint adhesion and repair it as necessary, free of charge. Depending on the extent of any damage, DVUSA may offer to repurchase the vehicle. Interim notification letters, notifying owners of the safety risk, were mailed February 5, 2024. Owner notification letters were mailed November 4, 2024. Owners may contact DVUSA customer service at 1-877-762-8267. DVUSA's number for this recall is VS3LACKHA.

Recent 2023 Mercedes-Benz Sprinter 2500 complaints

Excerpts of the newest owner complaints, lightly cleaned of personal details. Complaints are unverified owner reports.

  1. Filed Oct 8, 2026CAElectrical SystemEngine
    The ECM harness was wired too close to a sharp metal piece within the engine bay, the clip MBZ uses to secure it was insufficient to hold it back, the thick wiring harness got caught on the metal piece and overtime got cut deeply causing a short with thermal issues spreading to other components, the wiring harness melted together and caused so much heat in the engine bay that other components touching the thick wiring also have visible melt spots, if it wasn't caught because…
    NHTSA complaint #11769942 · source
  2. Filed Jul 3, 2026WAFireElectrical System
    On January 19, 2026, my neighbors / daughter noticed smoke was coming from under the van that had been parked for over 3 hours. Shortly after, he confirmed the van had caught fire. I asked him to call the fire department.
    NHTSA complaint #11748198 · source
  3. Filed Mar 24, 2026MNOther / Unknown
    In August 2025, I had taken the van for a drive to charge things up, got home, put it in park and parked it in my driveway, which has a mild slope. ~ 30 seconds - 1 minute after me leaving the vehicle, it rolled backward out of the driveway, across a busy street and 1/4 into my neighbors yard. I was mortified, there is usually a lot of people walking their dogs, kids etc...and cars going by. The vehicle was stopped by the curb vs the 2nd back tire (Thie first one cleared the…
    NHTSA complaint #11726807 · source
  4. Filed Nov 21, 2025WAOther / UnknownWheels & Tires
    2023 Sprinter van jack was pulled out for the first time to be used last week and found to be unsafe. The jack base is crowned in center, the edges flare upwards and large gouge/groove in metal base, causing the jack to noticeably wobble and rock in manner that it is unsafe to use, fear of jack tilting and dropping van onto user of jack. Jack base has obvious defects and unsafe to use. Have contacted dealer and referred to MBUSA who provided a case # and no resolution to…
    NHTSA complaint #11700815 · source
  5. Filed Oct 1, 2025GAEngineFuel, Hybrid & EV Propulsion
    I had tuned up my sprinter van around 64000 miles. I put new ngk spark plugs and ignition coils on it. Ran for a day then. The codes said the number one ignition coil was bad. Change that out and it ran for about 8000 miles. Then stated to go in lymph mode again. I decided to replace them with original Mercedes spark plugs and Ignition coils. But when I put them in the van had no power and was jerking. It was doing this before I changed them out. It had no power and would…
    NHTSA complaint #11690866 · source
  6. Filed Aug 30, 2025OKEngineFuel, Hybrid & EV Propulsion
    In Colorado. Vehucle has no response when pushing on the gas pedal. Dead pedal at a light in Gunnison and now again at my home at 9,450 ft.
    NHTSA complaint #11684056 · source
  7. Filed Jul 15, 2025NVEngineFuel, Hybrid & EV Propulsion
    Occasionally, the idle speed of the engine will drop to 400 rpm. When this happens, the vehicle does not respond to throttle input. If it happens in a parking lot, you can shift into park and coax the rpm higher, then shift to drive and move on. When it happens in the middle of an intersection while waiting to make a left turn, the story is very different. You can end up in a very dangerous situation. This has happened to me multiple times. I have not had an accident, but I…
    NHTSA complaint #11673832 · source
  8. Filed Nov 24, 2024CATransmission & Drivetrain
    My front driveshaft is backing out of both the front differential and the transfer case. This could detach, and potentially take out fuel, brake, and electrical lines (poss. incl. Electric Steering). And cause full loss of drive power. MBZ reportedly has an internal TSB but has not issued a recall. There are MANY similar reports at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
    NHTSA complaint #11627147 · source

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Other 2023 Mercedes-Benz models

Source: U.S. National Highway Traffic Safety Administration (NHTSA) Office of Defects Investigation public data, as of Oct 11, 2026. Complaints are submitted by owners and are not verified by NHTSA or by us; a complaint does not prove a defect exists. View this vehicle on NHTSA.gov Methodology